Overview:

Dispatcher

Reports To: General Manager and/or Office Manager

Status: Full-time, Regular

Category: Administration/Planning

Location Name: Enercare - Hammond

Location Address: Kitchener, ON

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

The Dispatcher efficiently dispatches calls to Service Technicians and Installers while exercising professionalism, as well as processes work orders in an accurate and timely manner.

Responsibilities:

• Dispatch calls to Service Technicians and Installers.
• Process completed work orders ensuring they are accurately accounted for and filed.
• Ensure the parts inventory is maintained.
• Review completed service work orders for accuracy.
• Respond to customer inquiries as related to equipment service, service invoicing and general inquiries.
• Liaise with management to ensure productive and efficient use of technical employees.
• Confirm that service calls and installations are performed in a timely manner.
• Respond to requests from Service Technicians and Installers.
• Follow-up and schedule preventative maintenance service appointments and ensure that they are scheduled in an efficient manner.
• Maintain customer information in the systems.

Qualifications:

• The qualified candidate must have a high school diploma or equivalent (post-secondary education preferred).
• Previous dispatch experience required.
• Previous experience in the HVAC industry an asset.
• Excellent interpersonal, organizational and time management skills.
• Exceptional verbal and written communication.
• Ability to make independent decisions based on generally established guidelines and procedures.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong computer software skills required.
• The ability to work occasional overtime and weekend hours as required.
• The successful incumbent must be able to meet the minimum requirements for our background check criteria.

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee:

• Competitive pay, including incentive opportunities for many positions.
• Medical /Dental /Vision Insurance programs.
• RRSP Plan with company matching contributions.
• Life Insurance for you and options you can elect for your family.
• Short-Term and Long-Term disability insurance, that protects you and your family if you are unable to work.
• World class training opportunities through our Expert University Learning Management System.
• Career development opportunities.

The Company is committed to an inclusive, barrier-free recruitment process. The Company has an Accommodation Policy. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please contact the Human Resources Department and we will work with you to meet your needs.