Description Position at Performance Auto Group

Drive for Excellence Don Valley Volkswagen has proudly served the Greater Toronto Area for over five decades, making our team one of the most experienced in all makes and models. We are one of the highest volume new Volkswagen stores dedicated to top-tier guest service.

Don Valley Volkswagen is looking for a Service Advisor to join their dynamic team!

About Us Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s What You’ll Deliver

• Greet each customer in a prompt, courteous manner.
• Communicate with customers to determine the nature of the mechanical problems.
• Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement from customer before allowing Technicians to begin work.
• Obtain customer and vehicle data.
• Schedule appointments using dealership approved forms.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, while using maintenance menus.
• Prioritize repairs based on urgency.
• Perform road tests (if required) of customer vehicles in order to assess customer concerns.
• Maintain a daily log of repair orders written as well as their status.
• Manage minor customer complaints and misunderstandings.
• Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.
• Address telephone inquiries regarding work-in-process requests and appointments, and return phone messages promptly.
• Contact customers when the vehicle is ready for pick up and answer any questions, review work performed and explain charges and coverage.
• Interpret warranty information and policies for customers.
• Stay up-to-date on technical and performance information on all vehicles serviced by the dealership.
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
• Advise customers of parts ordered and make an appointment to have them installed before the customer leaves.
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.
• Complete safety checks for used vehicles within dealerships.
• Arrange for alternate transportation for customers who must leave their vehicle at the dealership.
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What You Need To Succeed

• High School Diploma or GED is required.
• Minimum 1 year of automotive experience or equivalent is required.
• Must have a valid Ontario Driver's License and good driving record.
• CDK Dealer software experience is an asset.
• Basic knowledge of mechanical repairs and terminology.
• Strong customer service and troubleshooting skills.
• Ability to exhibit professionalism with a positive attitude under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Proven data entry, data editing and typing skills.
• Experience in all aspects of customer service and people management.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions as required.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Strong work ethic and positive team attitude.
• Ability to read and comprehend instructions and information.
• Ability to work flexible hours and work around a changing schedule.
• May be required to work on Saturday as per business needs.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!
• This compensation range will be based on knowledge, experience, and bonus earnings***

Job Type: Full Time - Permanent

Compensation: $45,000 - $80,000 per year

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom. We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.