We are currently hiring a credit And collections specialist to join our growing team!

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

Perks and Benefits

• Tuition reimbursement for any program or course of your choice
• Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
• Pension plan
• Boot allowance
• Opportunities for advancement and ongoing professional development

SPECIFIC RESPONSIBILITIES

• Make and receive collections calls to assess and resolve early and late-stage accounts Assess and negotiate solutions to bring accounts up to date.

• Ownership of assigned portfolio.

• Ability to de-escalate customer concerns and resolve situations.

• Schedule and follow up with customers to ensure that commitments are met.

• Develop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experience.

• Notifying debtors of overdue payments and accounts by telephone and email – including timely follow up if a reply is not received.

• Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes.

• Recommending further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with sales and branch managers.

• Opening of new customer accounts and maintenance

• Review, approve and release orders on timely basis.

• Minimal travel may be required to visit branches.

• Adhoc reporting, special projects and presentations as required by Credit and Collection Supervisor.

QUALIFICATIONS

• Bilingual (English and French) is required
• Graduate of a post-secondary accounting/business program
• 2+ years of working experience in accounting/finance. 3+ years Collections experience preferred
• Experience using standard accounting software
• Candidates should have experience navigating procurement portals (COUPA, ARIBA)
• Ability to work independently and as a team player with a positive attitude, initiative and a strong work ethic
• Proficient in MS Office Skills including Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Strong attention to detail
• Must be able to commute to office 5 days/week

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