Top Benefits
About the role
Position:
Patrol Supervisor
Department:
Safety
Reports To:
Operations Manager
Position Status:
Seasonal
**Who We Are:**At Horseshoe Resort, we are a team that loves to serve people, priding ourselves on the service that our colleagues deliver to our guests. Horseshoe Resort is always looking for talented individuals to join our growing team of hospitality professionals and recreation enthusiasts. If you are outgoing, friendly and love adventure and the outdoors, you may be the person we are looking for!
Position Summary: The Patrol Supervisor is responsible for leading and supporting the Patrol team, year-round, in delivering exceptional guest safety, emergency response, and on-hill risk management. The Patrol team consists of Lifeguards, Bike Patrol, and Ski Patrol. This role ensures daily operations of the Patrol team run efficiently and in alignment with resort safety protocols. This role supports the setup and maintenance of hill safety equipment and provides Professional Responder level medical care in accordance with the National Occupational Competency Profile for Paramedics at the Emergency Medical Responder level.
Duties & Responsibilities:
- Direct day-to-day operations of the Patrol team across all seasons (ski, bike, and waterfront), ensuring a consistent and high standard of safety.
- Provide leadership, coaching, and ongoing training to Patrollers and Lifeguards.
- Support scheduling and shift planning to ensure consistent coverage.
- Provide Professional Responder level medical care in accordance with NOCP EMR Standards.
- Conduct Opening and Closing sweeps for safety, marking hazards, repairing safety equipment and documenting findings.
- Advanced level skier with the ability to ski all runs on resort and transport patients in a safe manner using the toboggan and safety equipment.
- Work in adverse weather conditions, extreme cold for full shift.
- Continuous patrol, documentation and repair of hill conditions throughout shift.
- Hill Maintenance and placement of signs, fences, safety devices etc.
- Ride and inspect lift for proper operations.
- Inspect and maintain Medical Response Equipment, Treatment Rooms, Extrication and Rescue Equipment. Advanced knowledge of cleaning and infectious disease control standards.
- Respond and de-escalate conflict among guests and staff members, support other departments in conflict resolution. Assist management with security issues by documenting and providing supporting witness statements.
- Enforce the Alpine Responsibility Code.
- Conduct Lift Evacuations and Patient extrication under NFPA 1006 Rescue Standards for High and Low Angle Rope Rescues.
- Participate in local Search and Rescue operations, assist outside agencies including Emergency Services.
Qualifications:
- Advanced level skiing ability is required, with confidence on all resort runs and rough terrains.
- Certification at the Emergency Medical Responder (EMR) level or higher is required (e.g., AEMCA, ER Nursing), from a recognized training authority such as Red Cross or St. John Ambulance.
- Minimum 2 years’ experience in ski patrol or similar emergency response role; previous leadership or supervisory experience is strongly preferred.
- Available to work weekdays, weekends, evenings, and holidays
]Our Commitments to You:
- Supportive Experience - Our goal is to provide our guests with an exceptional experience and we are just as committed to ensuring that your experience is equally exceptional. We strive to create a positive and inclusive workplace where our employees feel valued and heard.
- Value-Added Perks - As part of our team you will enjoy exclusive employee discounts and special offers on accommodations, dining and amenities at any of our affiliated Resorts which include Muskoka Bay Resort and Deerhurst Resort.
- Career Mobility - With multiple properties within the Freed Hotels & Resorts portfolio, we provide opportunities to explore different roles, locations and career paths within the organization, giving you the flexibility and ability to shape your career journey.
Visa Requirements: Must be eligible to work in Canada
The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.
About Horseshoe Valley Resort
Conveniently located just an hour north of Toronto, Horseshoe Resort, part of the Skyline Hotels & Resorts collection, is an inviting Ontario destination offering fun for thrill seekers and adventurers alike. Enjoy the crisp winter air on 29 Alpine Ski Runs with 4 Chairlifts and 2 Carpet Lifts, take in the all thrill, no skill fun of Snow Tubing, Fat Bike through the Copeland Forest, glide across 32km of Cross Country trails or go Snowshoeing. In the warmer months, hit the downhill and cross country mountain bike trails, climb and zip from tree to tree in our Treetop Trekking park or make a splash in Lake Horseshoe!
Top Benefits
About the role
Position:
Patrol Supervisor
Department:
Safety
Reports To:
Operations Manager
Position Status:
Seasonal
**Who We Are:**At Horseshoe Resort, we are a team that loves to serve people, priding ourselves on the service that our colleagues deliver to our guests. Horseshoe Resort is always looking for talented individuals to join our growing team of hospitality professionals and recreation enthusiasts. If you are outgoing, friendly and love adventure and the outdoors, you may be the person we are looking for!
Position Summary: The Patrol Supervisor is responsible for leading and supporting the Patrol team, year-round, in delivering exceptional guest safety, emergency response, and on-hill risk management. The Patrol team consists of Lifeguards, Bike Patrol, and Ski Patrol. This role ensures daily operations of the Patrol team run efficiently and in alignment with resort safety protocols. This role supports the setup and maintenance of hill safety equipment and provides Professional Responder level medical care in accordance with the National Occupational Competency Profile for Paramedics at the Emergency Medical Responder level.
Duties & Responsibilities:
- Direct day-to-day operations of the Patrol team across all seasons (ski, bike, and waterfront), ensuring a consistent and high standard of safety.
- Provide leadership, coaching, and ongoing training to Patrollers and Lifeguards.
- Support scheduling and shift planning to ensure consistent coverage.
- Provide Professional Responder level medical care in accordance with NOCP EMR Standards.
- Conduct Opening and Closing sweeps for safety, marking hazards, repairing safety equipment and documenting findings.
- Advanced level skier with the ability to ski all runs on resort and transport patients in a safe manner using the toboggan and safety equipment.
- Work in adverse weather conditions, extreme cold for full shift.
- Continuous patrol, documentation and repair of hill conditions throughout shift.
- Hill Maintenance and placement of signs, fences, safety devices etc.
- Ride and inspect lift for proper operations.
- Inspect and maintain Medical Response Equipment, Treatment Rooms, Extrication and Rescue Equipment. Advanced knowledge of cleaning and infectious disease control standards.
- Respond and de-escalate conflict among guests and staff members, support other departments in conflict resolution. Assist management with security issues by documenting and providing supporting witness statements.
- Enforce the Alpine Responsibility Code.
- Conduct Lift Evacuations and Patient extrication under NFPA 1006 Rescue Standards for High and Low Angle Rope Rescues.
- Participate in local Search and Rescue operations, assist outside agencies including Emergency Services.
Qualifications:
- Advanced level skiing ability is required, with confidence on all resort runs and rough terrains.
- Certification at the Emergency Medical Responder (EMR) level or higher is required (e.g., AEMCA, ER Nursing), from a recognized training authority such as Red Cross or St. John Ambulance.
- Minimum 2 years’ experience in ski patrol or similar emergency response role; previous leadership or supervisory experience is strongly preferred.
- Available to work weekdays, weekends, evenings, and holidays
]Our Commitments to You:
- Supportive Experience - Our goal is to provide our guests with an exceptional experience and we are just as committed to ensuring that your experience is equally exceptional. We strive to create a positive and inclusive workplace where our employees feel valued and heard.
- Value-Added Perks - As part of our team you will enjoy exclusive employee discounts and special offers on accommodations, dining and amenities at any of our affiliated Resorts which include Muskoka Bay Resort and Deerhurst Resort.
- Career Mobility - With multiple properties within the Freed Hotels & Resorts portfolio, we provide opportunities to explore different roles, locations and career paths within the organization, giving you the flexibility and ability to shape your career journey.
Visa Requirements: Must be eligible to work in Canada
The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.
About Horseshoe Valley Resort
Conveniently located just an hour north of Toronto, Horseshoe Resort, part of the Skyline Hotels & Resorts collection, is an inviting Ontario destination offering fun for thrill seekers and adventurers alike. Enjoy the crisp winter air on 29 Alpine Ski Runs with 4 Chairlifts and 2 Carpet Lifts, take in the all thrill, no skill fun of Snow Tubing, Fat Bike through the Copeland Forest, glide across 32km of Cross Country trails or go Snowshoeing. In the warmer months, hit the downhill and cross country mountain bike trails, climb and zip from tree to tree in our Treetop Trekking park or make a splash in Lake Horseshoe!