Reporting to the Director, Information Technology Services (ITS), the Manager, IT Campus and Client Technology Services plays a critical role in establishing and supporting the culture of providing exceptional customer experiences for the Sheridan community.

The incumbent provides direct leadership and management to the IT Campus Operations and Audio Visual Systems service portfolios and teams across all campus locations and is accountable for their overall portfolio of services including the provision of services, service operations, service level management (user experience and usability of services), project sponsorship and IT Services representation. The incumbent is also accountable for continual service improvement activities within there assigned service portfolio including gathering service related data to make informed decisions.

Through collaboration with Computing services portfolio, the incumbent manages the End-user management and operations of the Colleges end user devices and peripheral equipment which includes but not limited to laptops, desktops, printers and their management environments.

The incumbent is also responsible for leading and managing staff, budget, and projects; Assists administrative and academic divisions through business relationship management methodologies to ensuring customer satisfaction and service excellence; Is a point of escalation for IT incidents / problems within their service portfolio for the Sheridan community.

What You’ll Be Doing

• Providing direct leadership and oversight to the IT Campus Operations team (tri-location) portfolio and the Audio Visual Systems team portfolios. Through dotted line reports is accountable for the End-user Computing service portfolio including the management and operations of the Colleges end user devices and peripheral equipment.
• Ensuring the service portfolios are fit for use and fit for purpose; the design and delivery of scalable, cost effective, secure technology solutions including the platforms and supporting infrastructure of assigned service portfolios; and aligns to the overall Sheridan College technology roadmap; the documentation and artifacts that extend technology capabilities within the assigned service portfolios is current and executed to ensure that products are patched and remain current with the vendor’s product roadmap and aligned with the requirements of the business.
• Providing people leadership and general administration by building professional capacity through effective recruiting, selection, development, mentoring/coaching, workflow/goal setting and ongoing performance management and evaluation (including discipline, grievances, terminations) as required. Encouraging an organizational culture that enhances learning and growth; Engaging others in professional development and currency in their discipline; Leading by example.
• Developing, monitoring, and administering department budgets within allocated resources; optimizes financial performance.
• Representing the department and the IT division on external project teams and also leading internal project teams in area of IT service delivery. Developing project plans and budgets; managing project scope and project resources; influencing project members and stakeholders to complete project tasks or gain “buy-in”; employs business analysis and design thinking to bridge gaps between business needs, user needs/experiences and technology or service design.
• Participating on the CAB (Change Advisory Board) to assess and evaluate IT changes and their benefit to the Sheridan community and customers. Identifying the contributions that technology offers to business objectives. Balancing customer needs, business requirements and Information Technology department objectives that support Sheridan’s organizational needs as well as the needs of students and faculty.
• Ensuring customer view and experience are on the forefront of every engagement and its subsequent reflection in their day-to-day work and the continual improvement of department process and services. Promoting consistent delivery of services across all campuses. Developing new procedures, support tools and/or operational processes to improve service. Developing change management strategies and works with stakeholders to drive adoption and manage resistance to new technology and processes within Sheridan business units.
• Participating in on-call rotation as the primary IT Crisis Manager for after hours Other duties as assigned.

About You

Your collaborative spirit is balanced with your ability to take initiative and act independently to advance initiatives.

You are a self-directed natural leader and have a highly collaborative spirit which, combined with your keen interpersonal and communication skills, empowers you to build positive and collaborative relationships and create and maintain a positive organizational culture.

You enjoy balancing many different tasks, staying organized and planning and have the ability to integrate multiple streams of information, prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

You exercise sound judgement and your sharp problem solving and conflict resolution skills, along with your ability to invite new ways of thinking, allow you to solve challenges in a creative way to help advance organizational goals.

You value participating in and creating safe, brave and inclusive environments at work and in the community and want to be a part of a culture where we strive to take actions to ensure no one is left behind.

The successful candidate will also possess the following qualifications:

• Must possess a minimum 4-year bachelor’s degree or a 3-year diploma/degree + either a post graduate certificate in Information Technology, Customer Service, Business or a related field. (equivalencies to be considered)
• Must possess a minimum 7-years of progressive and relevant IT experience including customer service and leadership / supervisory experience.
• Must possess a certification in ITIL foundations or COBIT
• Must possess extensive knowledge of current IT and communication technology trends, products, and service delivery processes.
• Must possess in depth knowledge of end-user computing and educational technologies; Ability to relate technologies to customer and business requirements.
• Must possess sound knowledge of asset management practices. Must have Facilitation and Business Analysis skills.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

• For more information, visit: Why Work at Sheridan

Other Details
Faculty/Department: Information Technology
Primary Work/Campus Location: Davis (may be assigned activities at any Sheridan campus)
Work Categorization: Hybrid Position | On-site at least 3 days/week
Reference #: J0725-0913
Employee Group: Administrative
Payband: NN
Salary Range: $112,315 - $140,393
Application Deadline: August 11, 2025

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.