Top Benefits
About the role
Billing Coordinator (Hybrid)
Who We Are
Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.
Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics consulting and systems integration building on our well-established metering infrastructure procurement and implementation management services. Our managed services division leverages advancements in technology to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.
We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist’s “choose your own adventure” work environment lets you work in the way that suits you best. We will give you the tools and support to succeed in our business, wherever you are.
Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. Our values drive us. Four core values define our company culture:
- Deliver Excellence – High-quality work sets us apart from our competition, so “good” isn’t nearly good enough. We work to the highest professional standards, delivering simplified solutions for our clients.
- Put People First – We look after each other, and together we look after our clients. We are committed to working as a team to maintain work/life balance and celebrate each other’s contributions.
- Do The Right Thing – We value integrity and honesty. We work hard to deliver what we promise, and never promise what we can’t deliver.
- Be Humble – We treat each other and our clients with respect, dignity, and compassion. We take responsibility, listen to others, and remember that there’s always something to learn from new perspectives.
We pride ourselves on cultivating a welcoming, positive, and inclusive workplace. Thanks to our outstanding culture, Util-Assist has received several national and local awards, most recently including our third straight year of certification as a Great Place to Work by Great Place to Work Institute® Canada. We were also declared one of the “Best Workplaces in Professional Services.” We have also received the Employee Recommended Workplace Award (three years in a row), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.
Util-Assist is an equal opportunity employer. We are dedicated to providing a barrier-free work environment and ensuring all qualified applicants receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our commitment to diversity and inclusion is demonstrated through our policies and practices, aligning with the Accessibility for Ontarians with Disabilities Act, 2005. Join us to be a part of a team that values and celebrates diversity, and where your unique contributions can make a significant impact.
We’re excited to meet you! Learn more about Util-Assist at www.util-assist.com.
What We Need:
The Billing Coordinator is responsible for supporting our utility clients with day-to-day meter-to-cash processes and contact centre operations.
What You’ll Do:
- Process and track payment files (PAP, lockbox, web payments, cheques, EFT) daily.
- Fulfill daily collections procedures according to schedule, including generating reminder notices and outbound call lists.
- Maintain collections scheduler
- Perform collection, cashiering and billing batch & cycle validations.
- Ensure utility bills are issued on time and accurately on behalf of our clients.
- Perform daily off-cycle billing activities involving final bill preparation, validations, and any necessary adjustments.
- Schedule and manage collection, cashiering and final read request related service orders.
- Respond to incoming customer inquiries (public and client related).
- Input data through manual and automated processes.
- Administer reporting through various platforms (Teleworks, consolidated usage, developer listings, customer counts, month end and year end reporting)
- Review standard operating procedure documents as required.
- Participate in ad-hoc projects and other tasks as assigned.
What You Will Bring:
Skills
- Strong analytical, problem-solving abilities, and time and task management skills
- Superb communication and interpersonal skills
- Ability to function both in a self-directed manner and in a team environment.
- Handle stress effectively without it interfering with performance
- Outstanding customer service skills
- A strong commitment to customer and corporate objectives.
- Strong computer skills, proficiency with all MS Office applications (MS Word, MS Excel, MS PowerPoint, etc.)
Knowledge/Education
- High school diploma or equivalent
- Bookkeeping skills are sought after but not mandatory
- Experience with utility Customer Information System (CIS) applications is preferred.
- 1-3 years’ experience in a billing, cashiering or collections position is highly desirable.
- Experience in a billing or customer service role within a utility is an asset.
- Data processing experience
Working Conditions
- Working flexible hours (based on business needs to include on-call shift rotation)
- Work-life balance with flexible hybrid working arrangements
- A successful SIN and passport clearance along with a police vulnerability check is required
Company Benefits
- Innovative Work Environment: Be part of a dynamic and innovative company at the forefront of technological advancements.
- Competitive Compensation: Receive a competitive package reflective of your expertise and contributions.
- Career Growth Opportunities: Flourish in a fast-growing organization where your career advancement is encouraged and supported.
- Vibrant Workplace Culture: Experience a fun, social, and award-winning culture where teamwork and collaboration thrive.
- Comprehensive Employee Assistance Program (EAP): Access resources and support through our EAP, including Nutritional Health Coaching, to enhance your well-being.
- Parental Leave Program: Is your family growing? We offer a top-up program for parental leave.
- Comprehensive Benefits Package: A streamlined and quick enrollment process, with health, dental and other benefits covered by Util-Assist.
- Retirement Planning: Plan for your future with our retirement plan, including employer matching, to help you achieve your long-term financial goals.
- Exclusive Memberships & Offers: Access special rates for you and your family for fitness membership, mobile and data plans and vehicle purchase program.
- Birthday Lieu Day: Each year on your birthday, we offer all employees a lieu day (apart from regular vacation & work anniversary day addition) to celebrate your special day your way!
Individuals interested in applying please submit resume and cover letter by:
July 7, 2025
We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.
About Util-Assist Inc.
Util-Assist is a recognized innovator in technology and data-driven solutions for utilities. Our solutions merge technology with strategy to streamline processes, boost productivity, enable data-driven business decisions, and deliver enhanced customer experiences, transforming how utilities operate and deliver value to their customers. With professional services and managed services for electric, water and gas, utilities rely on us to help them drive digital innovation that reshapes the utility landscape.
Our professional services include smart grid consulting services, systems integration services, AI-powered predictive analytics, robotic process automation, and customer experience solutions. Managed services include PowerAssist (a holistic outage management contact centre), SecureAssist (substation monitoring), CustomerAssist (back-end billing, call centre and exception management), and managed services for technology solutions.
Our Story
Util-Assist was established in 2005 when Ontario became one of the first jurisdictions in North America to mandate smart meters be installed on every home. Util-Assist supported utilities and protected their interests by operating in the middle ground between vendors and utilities. Util-Assist now applies the knowledge we gained to electric, water and gas projects in other provinces and throughout the United States. In fact, Util-Assist has managed more AMI projects than any other consulting firm in North America. Util-Assist has since expanded services beyond consulting to meet utilities' new and emerging needs in conservation, outage management and managed services.
For the last three years, Util-Assist has earned national distinction as an Employee Recommended Workplace. For more information, visit www.util-assist.com.
Top Benefits
About the role
Billing Coordinator (Hybrid)
Who We Are
Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.
Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics consulting and systems integration building on our well-established metering infrastructure procurement and implementation management services. Our managed services division leverages advancements in technology to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.
We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist’s “choose your own adventure” work environment lets you work in the way that suits you best. We will give you the tools and support to succeed in our business, wherever you are.
Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. Our values drive us. Four core values define our company culture:
- Deliver Excellence – High-quality work sets us apart from our competition, so “good” isn’t nearly good enough. We work to the highest professional standards, delivering simplified solutions for our clients.
- Put People First – We look after each other, and together we look after our clients. We are committed to working as a team to maintain work/life balance and celebrate each other’s contributions.
- Do The Right Thing – We value integrity and honesty. We work hard to deliver what we promise, and never promise what we can’t deliver.
- Be Humble – We treat each other and our clients with respect, dignity, and compassion. We take responsibility, listen to others, and remember that there’s always something to learn from new perspectives.
We pride ourselves on cultivating a welcoming, positive, and inclusive workplace. Thanks to our outstanding culture, Util-Assist has received several national and local awards, most recently including our third straight year of certification as a Great Place to Work by Great Place to Work Institute® Canada. We were also declared one of the “Best Workplaces in Professional Services.” We have also received the Employee Recommended Workplace Award (three years in a row), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.
Util-Assist is an equal opportunity employer. We are dedicated to providing a barrier-free work environment and ensuring all qualified applicants receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our commitment to diversity and inclusion is demonstrated through our policies and practices, aligning with the Accessibility for Ontarians with Disabilities Act, 2005. Join us to be a part of a team that values and celebrates diversity, and where your unique contributions can make a significant impact.
We’re excited to meet you! Learn more about Util-Assist at www.util-assist.com.
What We Need:
The Billing Coordinator is responsible for supporting our utility clients with day-to-day meter-to-cash processes and contact centre operations.
What You’ll Do:
- Process and track payment files (PAP, lockbox, web payments, cheques, EFT) daily.
- Fulfill daily collections procedures according to schedule, including generating reminder notices and outbound call lists.
- Maintain collections scheduler
- Perform collection, cashiering and billing batch & cycle validations.
- Ensure utility bills are issued on time and accurately on behalf of our clients.
- Perform daily off-cycle billing activities involving final bill preparation, validations, and any necessary adjustments.
- Schedule and manage collection, cashiering and final read request related service orders.
- Respond to incoming customer inquiries (public and client related).
- Input data through manual and automated processes.
- Administer reporting through various platforms (Teleworks, consolidated usage, developer listings, customer counts, month end and year end reporting)
- Review standard operating procedure documents as required.
- Participate in ad-hoc projects and other tasks as assigned.
What You Will Bring:
Skills
- Strong analytical, problem-solving abilities, and time and task management skills
- Superb communication and interpersonal skills
- Ability to function both in a self-directed manner and in a team environment.
- Handle stress effectively without it interfering with performance
- Outstanding customer service skills
- A strong commitment to customer and corporate objectives.
- Strong computer skills, proficiency with all MS Office applications (MS Word, MS Excel, MS PowerPoint, etc.)
Knowledge/Education
- High school diploma or equivalent
- Bookkeeping skills are sought after but not mandatory
- Experience with utility Customer Information System (CIS) applications is preferred.
- 1-3 years’ experience in a billing, cashiering or collections position is highly desirable.
- Experience in a billing or customer service role within a utility is an asset.
- Data processing experience
Working Conditions
- Working flexible hours (based on business needs to include on-call shift rotation)
- Work-life balance with flexible hybrid working arrangements
- A successful SIN and passport clearance along with a police vulnerability check is required
Company Benefits
- Innovative Work Environment: Be part of a dynamic and innovative company at the forefront of technological advancements.
- Competitive Compensation: Receive a competitive package reflective of your expertise and contributions.
- Career Growth Opportunities: Flourish in a fast-growing organization where your career advancement is encouraged and supported.
- Vibrant Workplace Culture: Experience a fun, social, and award-winning culture where teamwork and collaboration thrive.
- Comprehensive Employee Assistance Program (EAP): Access resources and support through our EAP, including Nutritional Health Coaching, to enhance your well-being.
- Parental Leave Program: Is your family growing? We offer a top-up program for parental leave.
- Comprehensive Benefits Package: A streamlined and quick enrollment process, with health, dental and other benefits covered by Util-Assist.
- Retirement Planning: Plan for your future with our retirement plan, including employer matching, to help you achieve your long-term financial goals.
- Exclusive Memberships & Offers: Access special rates for you and your family for fitness membership, mobile and data plans and vehicle purchase program.
- Birthday Lieu Day: Each year on your birthday, we offer all employees a lieu day (apart from regular vacation & work anniversary day addition) to celebrate your special day your way!
Individuals interested in applying please submit resume and cover letter by:
July 7, 2025
We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.
About Util-Assist Inc.
Util-Assist is a recognized innovator in technology and data-driven solutions for utilities. Our solutions merge technology with strategy to streamline processes, boost productivity, enable data-driven business decisions, and deliver enhanced customer experiences, transforming how utilities operate and deliver value to their customers. With professional services and managed services for electric, water and gas, utilities rely on us to help them drive digital innovation that reshapes the utility landscape.
Our professional services include smart grid consulting services, systems integration services, AI-powered predictive analytics, robotic process automation, and customer experience solutions. Managed services include PowerAssist (a holistic outage management contact centre), SecureAssist (substation monitoring), CustomerAssist (back-end billing, call centre and exception management), and managed services for technology solutions.
Our Story
Util-Assist was established in 2005 when Ontario became one of the first jurisdictions in North America to mandate smart meters be installed on every home. Util-Assist supported utilities and protected their interests by operating in the middle ground between vendors and utilities. Util-Assist now applies the knowledge we gained to electric, water and gas projects in other provinces and throughout the United States. In fact, Util-Assist has managed more AMI projects than any other consulting firm in North America. Util-Assist has since expanded services beyond consulting to meet utilities' new and emerging needs in conservation, outage management and managed services.
For the last three years, Util-Assist has earned national distinction as an Employee Recommended Workplace. For more information, visit www.util-assist.com.