Inside Sales Specialist

About telMAX Inc.:

telMAX is a private equity backed all fiber digital infrastructure platform that provides a 21st Century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute:

Based in York Region in a hybrid working environment – Reporting to the VP, Sales We are seeking a motivated and results-driven Inside Sales Specialist to join our dynamic team at telMAX. This role involves engaging with potential and existing customers over the phone and through digital channels to promote our telecommunications products and services, identify customer needs, and provide tailored solutions. The ideal candidate will have strong communication skills, a customer-first attitude, and a passion for sales. In this highly dynamic position, you will have the opportunity to learn and grow in your career and within the organization.

Responsibilities & Key Duties include:

Customer Engagement:

• Handle inbound and outbound sales calls, emails, and other communication channels to connect with potential and existing customers.
• Build relationships with customers to understand their needs and recommend suitable telecommunications products and services.

Sales Execution:

• Achieve and exceed individual sales targets by promoting and selling telecommunications solutions, including internet, phone, and TV packages.
• Upsell and cross-sell additional services to enhance the customer experience.
• Process orders, track sales, and ensure timely follow-up to close deals effectively.

Lead Management:

• Qualify leads generated through marketing campaigns and convert them into customers.
• Maintain a database of prospects and customers, updating records and documenting interactions in the CRM system.

Product Knowledge:

• Stay updated on the company’s product offerings, industry trends, and competitors.
• Effectively communicate the features, benefits, and pricing of products and services to customers.

Team Collaboration:

• Work closely with the Sales and Marketing teams to align efforts and optimize sales opportunities.
• Participate in team meetings, share insights, and contribute to the development of sales strategies.

Attributes:

• Customer-Centric Mindset: Passionate about providing exceptional service and building lasting relationships with customers.
• Resilience: Maintains focus and positivity in a fast-paced, target-driven environment.
• Adaptability: Comfortable navigating change and quickly learning new products, tools, and strategies.
• Initiative: Proactively seeks opportunities to engage with customers and improve processes.
• Attention to Detail: Ensures accuracy in sales processes, data entry, and communication.
• Team-Oriented: Thrives in collaborative settings and contributes positively to team goals.
• Ethical Integrity: Upholds high standards of honesty, confidentiality, and professionalism in all interactions.

Education:

• High school diploma or equivalent required; college or university degree preferred.
• 1-2 years of experience in sales, customer service, or a related role (telecommunications industry experience is a plus).

Experience:

• 2-5 years related experience required
• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building abilities.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to handle objections and negotiate effectively.
• Self-motivated, goal-oriented, and driven to succeed.

Why you Should Join telMAX Inc.

We are a dynamic organization that is growing and you don’t want to miss out on the fun.

We offer a competitive variable compensation package!

Hybrid Positions!

Benefits (Medical, Dental, and Vision)

Health Spending Account (HSA)

RRSP matching program

And so much more…

Apply now to be part of our exciting journey!

Equity Statement

telMAX Inc. is an equal opportunity employer. We welcome applications from all Canadian citizens and permanent residents.

ImPACT Values

• Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

• Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

• Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

• Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Application Process

Interested applicants can apply using the “Apply” option on the posting or send their resume to peopleoperations@telmax.com and reference “ Inside Sales Specialist ” in the subject line. telMAX Inc. invites applications from all qualified candidates; however Canadian citizens and permanent residents may be given priority.