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Customer Experience Manager at Reception

AMETEK25 days ago
Lévis, Quebec
Senior Level
full_time

About the role

Main Role As Creaform's first voice, first smile and first impression, you play a key role with our employees, customers, partners and visitors. Your presence ensures a smooth day-to-day flow, facilitates internal and external communication, and contributes to maintaining a welcoming and professional atmosphere.

Key Responsibilities

  • Receive telephone calls and voice messages and forward them to the appropriate people;
  • Manage Creaform's generic e-mail address and forward to appropriate persons;
  • Greet, assist or direct visitors, suppliers, employees and other persons in accordance with Creaform safety rules;
  • Answer general questions and inquiries;
  • Keep common areas clean, tidy and welcoming, and maintain the coffee machine - it's a central part of office life;
  • Order office supplies and fresh fruit for employees, and keep inventories up to date.
  • Receive and dispatch various parcels and mail;
  • Control visitor access and manage building access cards.
  • Contribute to team efficiency by providing administrative support, or assistance with internal events
  • As required, take on additional responsibilities and tasks, and participate in special projects.

Ideal Profile

  • Good communication skills, facilitated by an excellent mastery of French and English (oral and written)
  • Ability to create a warm and professional atmosphere with a smile, friendliness, professionalism and attention to detail
  • Ability to manage several tasks simultaneously and deal with emergencies, taking into account the priorities and needs of each person and avoiding becoming overwhelmed or frustrated oneself.
  • A background in hospitality, customer service, secretarial work or a similar field will make all the difference.
  • Perfect command of the Office suite (Word, Excel, Outlook, etc.) and hands-on experience with office equipment (printer, badge management system, etc.)
  • Ability to handle sensitive and confidential information with professionalism

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

About AMETEK

Manufacturing
5001-10,000

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annualized sales over $7.0 billion.

AMETEK is a leading global provider of industrial technology solutions with approximately 21,000 colleagues across our global network of operating, sales, service, and support locations in 35 countries around the world. Our mission is to solve our customers' most complex challenges with differentiated technology solutions.

The AMETEK Growth Model is embedded within our culture and is made up of our four growth strategies – Operational Excellence, New Product Development, Global and Market Expansion, and Strategic Acquisitions. These growth strategies are complemented by a disciplined focus on cash generation, capital deployment, and talent development. Each element of our Growth Model reinforces the others, creating a powerful and scalable platform to drive long-term, sustainable growth.

AMETEK consists of two operating groups, both with highly differentiated technology and leading positions in niche markets:

• Electronic Instruments Group (EIG) – a leader in the design and manufacturing of advanced analytical, test and measurement instrumentation for aerospace, medical, power, energy, research and industrial markets.

• Electromechanical Group (EMG) – a leader in the design and manufacturing of highly engineered medical components and devices, automation solutions, thermal management systems, specialty metals and electrical interconnects.