About the role
Position: Customer Service
Location: Trimaster Manufacturing - Onsite
Reports To Materials Manager
Summary
Customer Service serves as the point of contact for Trimaster Customers to place orders and follow up on outstanding orders. The Customer Service – will also support the balance of the department with managing Miscellaneous spend (MRO) and planning of purchases to support the manufacturing supply plan.
Job Responsibilities
- As the primary interface for the day to day operations with the TMI customer, receive new orders as well as provide updates to customer inquiries
- Monitor, Update and Acknowledge Customer electronic portals to support data exchange on existing orders including order confirmation based on feedback from the Master Scheduler
- Provide insights to upcoming forecast or volume changes to the business to support future planning
- Work with internal departments including Engineering, Quality, Materials and Operations to introduce new products to the organization as well as work to resolve outstanding supply concerns
- Facilitate monthly Forecast Meeting outlining the sales target and product mix for the next 3 months in detail as well as yearly budget performance
- Maintain customer services metrics (e.g. On Time Delivery)
- Respond to Customer Service calls
- Design and implement methods to gather and manage supply chain data
- Seek to improve all aspects of the materials department including planning and Customer service
- May perform other duties as assigned by management.
Requirements
- Professional communication skills are essential when interfacing with vendor and customers
- Exceptional ability to conceptualize large-picture projects and foresee challenge and needs to be addressed
- Reliable, attention to detail
- Strong work ethic ability to work independently
- Great communications skills
- Must be able to multi-task in a fast pace environment
About Precinmac
Precinmac is a leading diversified manufacturer of high tolerance precision machined and fabricated components and assemblies. We formulate cost saving alternatives to current production and sourcing methods by offering a single source solution for precise, high-quality, flexible, and on-time manufacturing to top-tier customers globally.
Our manufacturing capabilities enable execution of all complex, highly engineered designs. With 8 locations in the United States and Canada we are your ideal single-source solution for close tolerance fabrication, machining & finishing of alloy, specialty alloy, and composite materials.
We have a history of delivering value to our customers through our engineering expertise, lean manufacturing techniques, and unparalleled quality. All of our facilities are ISO 9001:2015 and AS9100D certified.
About the role
Position: Customer Service
Location: Trimaster Manufacturing - Onsite
Reports To Materials Manager
Summary
Customer Service serves as the point of contact for Trimaster Customers to place orders and follow up on outstanding orders. The Customer Service – will also support the balance of the department with managing Miscellaneous spend (MRO) and planning of purchases to support the manufacturing supply plan.
Job Responsibilities
- As the primary interface for the day to day operations with the TMI customer, receive new orders as well as provide updates to customer inquiries
- Monitor, Update and Acknowledge Customer electronic portals to support data exchange on existing orders including order confirmation based on feedback from the Master Scheduler
- Provide insights to upcoming forecast or volume changes to the business to support future planning
- Work with internal departments including Engineering, Quality, Materials and Operations to introduce new products to the organization as well as work to resolve outstanding supply concerns
- Facilitate monthly Forecast Meeting outlining the sales target and product mix for the next 3 months in detail as well as yearly budget performance
- Maintain customer services metrics (e.g. On Time Delivery)
- Respond to Customer Service calls
- Design and implement methods to gather and manage supply chain data
- Seek to improve all aspects of the materials department including planning and Customer service
- May perform other duties as assigned by management.
Requirements
- Professional communication skills are essential when interfacing with vendor and customers
- Exceptional ability to conceptualize large-picture projects and foresee challenge and needs to be addressed
- Reliable, attention to detail
- Strong work ethic ability to work independently
- Great communications skills
- Must be able to multi-task in a fast pace environment
About Precinmac
Precinmac is a leading diversified manufacturer of high tolerance precision machined and fabricated components and assemblies. We formulate cost saving alternatives to current production and sourcing methods by offering a single source solution for precise, high-quality, flexible, and on-time manufacturing to top-tier customers globally.
Our manufacturing capabilities enable execution of all complex, highly engineered designs. With 8 locations in the United States and Canada we are your ideal single-source solution for close tolerance fabrication, machining & finishing of alloy, specialty alloy, and composite materials.
We have a history of delivering value to our customers through our engineering expertise, lean manufacturing techniques, and unparalleled quality. All of our facilities are ISO 9001:2015 and AS9100D certified.