***Athabasca University's Faculty of Business is currently seeking a temporary part-time (******0.8 FTE)***Academic Advisor, ending April 2026.

Athabasca University (AU) is a university Like No Other and is one of four research-intensive publicly funded institutions in Alberta. AU's approach to accessible yet transformative education and research is truly distinctive. Its Faculty of Business is a major AACSB-accredited business school in Canada, offering programs for undergraduate and graduate students studying at the Bachelor, Master's, Postgraduate Diploma, and Doctoral levels. The Faculty of Business is dedicated to supporting students, the business community, and society by providing internationally recognized, outstanding, innovative, challenging, and accessible business education.

The Position

The incumbent is an integral member of the Faculty of Business and provides front-line support for AU-FB's Graduate programs recruitment, graduate enrolment, advising, and a co-contact for AU's University Relations IMC team. The Academic Advisor provides administrative support to the faculty and is responsible for logistics and assistance with the faculty's special events. The Academic Advisor is the first point of contact for staff, students, and visitors to the Faculty of Business and communicates directly to learners and prospective learners via phone, email, video call or in-person at trade shows or recruitment events.

Qualifications

• A post-secondary diploma/degree in a related field, with three years of experience in customer service, digital communications, digital content management, or data management.
• The incumbent must be confident working with complex data systems such as Microsoft Dynamics CRM, MailChimp, and HubSpot. Solid experience with digital content management systems, databases, word processing and spreadsheet applications is necessary.
• The incumbent will have experience testing and mapping various business processes and protocols utilizing Banner applications, Microsoft Teams and SharePoint, various customer-relation management systems and other relevant software such as Windows and MS Office functions. Experience using WordPress is also ideal. Strong knowledge of SurveyMonkey, Canva, and Adobe Acrobat is preferred.
• They must have effective questioning and analytical techniques and have a short-term goal orientation yet be able to understand the larger issues. The incumbent should be a self-starter and team player, open to identifying and implementing continuous improvement initiatives.
• It is crucial that the incumbent share their expertise with other team members who may require support and guidance. Their work finding solutions to complex software systems must be communicated clearly and efficiently to team members and stakeholders. They must be able to demonstrate the ability to work on time and budget-sensitive projects and enjoy working cooperatively with diverse groups of people.
• The incumbent requires outstanding communication skills in spoken and written form. The incumbent is expected to have a professional demeanour and the ability to deal confidently, empathetically, and knowledgeably with inquirers including difficult and/or demanding ones. They must be able to present the University's and other competitors' program information objectively and professionally. Excellent interpersonal skills, time management practices, and the ability to work in a constantly changing environment are required. The incumbent must be able to work independently under pressure, be persuasive and be able to "sell" to prospective students at Athabasca University and graduate business online education. The incumbent must be able to support/assist current students to find the information they need.
• Experience in and knowledge of communications, public relations, student service and support, a demonstrated ability to provide a high level of customer service and excellent oral and written communication skills are essential.
• A combination of education and experience may be considered.

A detailed job description can be viewed at: Academic Advisor

Contact Information

For more information regarding the role, please contactFarid Bin Noordin,Manager, Strategic Recruitment & Enrolment, atfbinnoordin@athabascau.ca.

Athabasca First

Wherever possible, AU seeks to attract and hire qualified team members to reside in the Athabasca region. We will offer relocation assistance for the right candidate should you decide to relocate to the Town of Athabasca. As a resident of the town or county of Athabasca, you can choose to work on and from our beautiful campus in Athabasca.

To discover the Town and Region of Athabasca, go to: Visit Athabasca.

What AU Offers:

Benefits and Pension eligibility differs based on employee group and may include:

• Defined Benefits Pension Plan
• Alberta Health Care
• Extended Health Care
• Life Insurance, Accidental Death & Dismemberment Insurance
• Disability Coverage
• Vacation
• Office Closure between Christmas and New Year's Day
• Discretionary Benefit Fund
• AU Course Allowance
• A Variety of Leaves (e.g., Maternity/Parental/Adoption, Compassionate Care, etc.)
• Employee & Family Assistance Program (EFAP)

Educational credentials will be verified before an offer of employment is extended. An offer of employment is conditional upon verification of educational credentials.

All educational credentials must be recognized in Canada.

E-Transcripts shared directly from your Post-Secondary Institution via email are acceptable.

WES https://www.wes.org/ca/ may be used to verify international educational credentials. Processing time for verification of international qualifications may take up to one month; please plan accordingly.

All qualified candidates are encouraged to apply; however, Canadian Citizens and Permanent Residents will be given priority.

Athabasca University encourages applications from women, Indigenous Peoples, persons with disabilities, persons of any sexual orientation, persons of any gender identity and expression, and members of visible minorities.

Where applicants have equal skills, abilities, and experience, candidates residing within or willing to relocate to the County of Athabasca will be given preference.

Working outside of Canada is not supported by Athabasca University. You are legally not permitted to work for Athabasca University if you are living outside of Canada.