A Senior Clerk career within the Operations team at National Bank Trust means contributing to delivering a superior client experience by supporting colleagues, partners, and/or clients with products, systems, and processes. Your analytical mindset, quick execution, banking experience, and knowledge of the Bank’s tools allow you to have a positive impact on both client and employee experience.

Your Role:

• Ensure deadlines are met
• Take ownership of tasks and fulfill requests accurately
• Ensure the quality of your work
• Support other team members
• Identify blind spots and areas for improvement
• Participate in training sessions and workshops
• Collaborate and share knowledge with colleagues
• Apply operational compliance standards
• Follow up and/or follow through on tasks when necessary to support sales teams

Your Team

Our team values everyone’s passions and bold ideas. Whether it’s helping our clients achieve their goals or supporting your colleagues in their development, we work as one. We rely on each other to foster knowledge sharing and mutual support. You’ll be part of a large team of around 100 colleagues and report to Mayra Carrillo. Work hours are between 8:30 a.m. and 5:00 p.m., depending on operational needs, with a rotating in-office presence of 2 days per week. Access to colleagues with diverse expertise, experience, and backgrounds will enrich your development from every angle.

Requirements

• High school diploma and 3.5 years of relevant experience, or college diploma and 1.5 years of relevant experience
• Experience in sales and customer service
• Knowledge of banking products and services is an asset
• Understanding of estate and trust administration processes
• Bilingualism (spoken/written) in French and English
• Excellent command of Microsoft Office Suite and collaboration tools
• Strong sense of autonomy, initiative, and urgency
• High adaptability and proactivity
• Professionalism, attention to detail, and confidentiality
• Excellent interpersonal skills and strong team spirit

Languages:
English, French

Reason for language requirement: To regularly serve clients who speak a language other than French.

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options

• Flexible group insurance

• Generous pension plan

• Employee Share Ownership Plan

• Employee and Family Assistance Program

• Preferential banking services

• Opportunities to get involved in community initiatives

• Telemedicine service

• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!