Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description Position Purpose Summary: Reporting to the Program Supervisor – West Desk this position provides a welcoming, safe and secure environment for men accessing The Salvation Army Men’s Shelter/Housing Program, and supports them in providing referrals to housing, community programming and needed resources. This position also provides supervision, support, coaching, and guidance to Resident Support Workers.

Responsibilities Resident / Program Support:

• Works as part of team with Resident Support Workers, volunteers, and practicum students to ensure job duties are completed as needed.
• Conducts resident intakes, goal setting and follow ups.
• Monitors the activities of residents and maintains availability of personal, practical, and moral support including providing safe storage and recording of prescribed medication.
• Ensures resident assessment, intake and orientation are being completed correctly, with dignity and respect for each person participating in the process.
• Works collaboratively with agencies (e.g., PACT, SOS, DOAP)
• Works to address issues that arise within the building with residents or staff.
• Provides resident advocacy as needed.
• Reviews policies, procedures, and program guidelines; provide suggestions for changes as needed.
• Reviews information and resident forms to ensure correct information and relevance.
• Reviews and updates training manuals to ensure information is current.
• Conducts monthly tool, medication, and audits.
• Completes resident room inspections and follow up as needed or directed.
• Audits resident files.

Team Supervision And Support

• Assists the Program Supervisor in reviewing resumes and interviewing Resident Support Worker candidates, students, and volunteers.
• Provides orientation and training to new RSWs, students and volunteers, as well as providing on-shift coaching.
• Ensures Resident Support Worker shifts are always covered.
• Assists the Program Manager in tracking that Resident Support Workers and volunteers complete mandatory training/certifications, as required, and makes suggestions for additional training needed.

Administrative

• Answers program telephones and records/remits message.
• Completes various documentation such as daily logbooks, daily report, incident reports, vacation request, communication book etc., as required.
• Prepares receipts for various fees such as occupancy fees, donations, meals, laundry and vendor machine refunds.
• Audits resident files as per procedures and accreditation standards.
• Attends staff meetings and case conferences.

Working Conditions

• Works in a men’s shelter.
• This is a temporary position ending on December 31, 2025.
• The shift is Wednesday to Sunday 3:00 P.M to 11:30 P.M.
• Deals with aggressive people
• Potential of verbal attacks and possibility of physical attacks
• Work schedule affecting lifestyle

Education, Qualifications & Experience Required

• Completion of two (2) years of Community College in a related field (i.e., social work)
• Police Information Check (PIC) with Vulnerable Sector Search
• Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider.
• Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers.
• At least one year of prior related supervisory experience in frontline work in a social service setting, life skills and experience in a related field

Skills And Capabilities

• Understanding of, and ability to, work with people of diverse backgrounds and abilities that are vulnerable and find themselves homeless
• Effective interpersonal skills
• Computer skills including MS Outlook, Word, Excel and familiarity with databases Responsive to safely resolve crisis situations and respond nonjudgmentally to problematic behaviors
• Attentive listening and observation of body language and able to monitor and read the environment
• Demonstrated trauma informed care, non-violent crisis intervention and de-escalation skills; ability to diffuse difficult situations
• Strong verbal and written communication skills to convey information to residents and community partners
• Attention to detail, problem solving and analytical skills
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Able to pack and lift residents' belongings and engage in recreational activities.

Compensation The target hiring range for this position is $24.00 to $30.00 with a maximum of $35.99.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.