About the role
Job Details
Description This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.
Major Responsiblities
- Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.
- Ensures Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions
- Prepare bank deposit for cheques received, process credit card payments and allocate funds
- Resolve account issues
- Manages customer files; Ensures filing is current
- Ensure follow up calls are complete to guarantee customer satisfaction
- Assist in month end duties
- Coordinate Route Manager schedules
- Contact customers or send reminders to schedule their next service appointment
- Offers support to Branch staff as directed by his/her Manager
Skills And Experience
- One or more years of customer service related experience
- Written and verbal communication, interpersonal and support skills
- Able to use all related hardware and software
- Inside sales experience an asset
- Strong organizational skills
- Team player
- Strong attention to detail and high level of accuracy
About Abell Pest Control
Who We Are
Abell Pest Control is a family owned Canadian company dedicated to providing effective, professional and courteous service in pest management. Abell is proud to announce its 90th year of providing quality pest control services to North America. Started in 1924 with one office, Abell now employs several hundred people with branch offices across Canada and the United States.
Our mission is: To provide our clients with the highest level of pest control service in a cost-effective manner that minimizes risk potential and delivers the highest level of customer service. You will always receive quality service, staff expertise, image protection and return on your investment. Our success is your success!
Abell's Quality Policy Abell Pest Control is committed to providing the highest quality pest control and other related services to industry, government and homeowners. At all times, our people will demonstrate that serving the client's requirements is our number one priority.
Our Technical Advantage - Innovation and Growth Abell has invested millions to provide you this one-of-a kind platform. Imagine having complete facility mapping with on-line records and reporting showing you have the most comprehensive pest program possible with our Electronic Site Management (ESM) Program. Or use Abell's On-Site Instant Reporting program to receive instant alerts from any of your facilities when there's a critical problem.
About the role
Job Details
Description This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.
Major Responsiblities
- Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.
- Ensures Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions
- Prepare bank deposit for cheques received, process credit card payments and allocate funds
- Resolve account issues
- Manages customer files; Ensures filing is current
- Ensure follow up calls are complete to guarantee customer satisfaction
- Assist in month end duties
- Coordinate Route Manager schedules
- Contact customers or send reminders to schedule their next service appointment
- Offers support to Branch staff as directed by his/her Manager
Skills And Experience
- One or more years of customer service related experience
- Written and verbal communication, interpersonal and support skills
- Able to use all related hardware and software
- Inside sales experience an asset
- Strong organizational skills
- Team player
- Strong attention to detail and high level of accuracy
About Abell Pest Control
Who We Are
Abell Pest Control is a family owned Canadian company dedicated to providing effective, professional and courteous service in pest management. Abell is proud to announce its 90th year of providing quality pest control services to North America. Started in 1924 with one office, Abell now employs several hundred people with branch offices across Canada and the United States.
Our mission is: To provide our clients with the highest level of pest control service in a cost-effective manner that minimizes risk potential and delivers the highest level of customer service. You will always receive quality service, staff expertise, image protection and return on your investment. Our success is your success!
Abell's Quality Policy Abell Pest Control is committed to providing the highest quality pest control and other related services to industry, government and homeowners. At all times, our people will demonstrate that serving the client's requirements is our number one priority.
Our Technical Advantage - Innovation and Growth Abell has invested millions to provide you this one-of-a kind platform. Imagine having complete facility mapping with on-line records and reporting showing you have the most comprehensive pest program possible with our Electronic Site Management (ESM) Program. Or use Abell's On-Site Instant Reporting program to receive instant alerts from any of your facilities when there's a critical problem.