ICICI Bank Canada is a wholly-owned subsidiary of ICICI Bank Limited (NYSE:IBN) which has its headquarters in Mumbai, India. ICICI Bank Limited is a leading private sector bank in India. ICICI Bank Limited's consolidated total assets stood at US$ 309.1 billion as on March 31, 2025.

Established in December 2003, ICICI Bank Canada is a full-service direct bank with an asset base of about C$5.2 billion as at March 31, 2025 and it is a member of the Canada Deposit Insurance Corporation. ICICI Bank Canada offers a wide range of financial solutions to cater to personal, commercial, corporate, investment, treasury and trade requirements.

Job Purpose:

To manage internal and external audits and compliance process; To build and improve the operation process for mitigating risk and maintain efficiency; To achieve the key performance indicators at optimum levels

Area of Responsibility

1. Manage and coordinate internal and external audits

2. Meet Compliance and Regulatory requirements for the business including RCM, ERA, CSA, SOAX compliance & Operational Risk Assessment

3. Perform self-assessment and review on the mortgage portfolio as mandated by the Bank’s Compliance, Risk Management, Legal and Finance

4. Report risk associated data (such as Ops Risk KRI, arrears report, loss or near miss data, suspicious transactions, fraud, etc.,) to the Risk Management, Compliance and Corporate Security in a timely manner

5. Manage mortgage portfolio as per the approved PAC note and enhance the process and procedures to ensure effective controls are in place with optimum efficiency

6. Seek internal and external approvals from various committees such as MC, Outsourcing, PAC etc. prior to rolling out products/process and manage annual reviews of PAC notes, Outsourcing Committee notes etc.

7. Identify, manage and report mortgage fraud incidence, suggest improvement on the operational process and arrange trainings for fraud prevention and awareness

8. Understand the market practices, monitoring the changes from the peers and make timely suggestions to enhance the product, program, underwriting, fulfilment and funding process.

9. Manage the key performance indicators in mortgage renewals, retain the mortgages in the target segment and refer the opportunities of non-target segment to the strategic partner; identify any trends per business segments and make recommendations to maintain the indicators at target level.

10. Coordinate with closing centre to manage the process flow, standard documents, programs and services in order to meet the regulatory requirements and adhere to the outsourcing policy

11. Handle and resolve customer service request, escalation, complaints and manage the regulatory reporting as per the Complaint Handling Policy

12. Coordinate with service providers to manage mortgage default, insurer claims process, write-off and report to senior management

13. Manage the broker enrollment & review process

14. Manage vendor relationships, process implementations, etc.

15. Manage the funding process of residential mortgages

16. Cover other work areas within the team as necessary

17. Maintain all relevant records as mandated by the Record Retention Policy of the Bank

18. Review and update the Business Continuity Plan and perform testing on a periodic basis as mandated

19. Other duties and responsibilities as assigned from time to time by the reporting manager.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential

Job Type: Full-time

Experience:

• Mortgage operations: 2 years (required)

Work Location: In person