Rochester Midland Corporation is searching for a Hygiene Service Representative for their WellBeing Division in the Greater Toronto Area. The HSR is responsible for servicing all contracted customer accounts while maintaining high quality standards. Must identify areas of opportunity and provide feedback, recommendations, and new business lead opportunities to sales team.

ESSENTIAL JOB FUNCTIONS

• Service and maintain all contracted services in assigned area including restroom odor control & neutralization, large area fragrance services, and refill hand care product.

• Use simple battery-operated hand tool for installation services.

• Track hours worked using company HRIS, loaded on smart phone or tablet.

• Document all work completed using and synchronizing tablet provided by RMC.

• Confirm or capture all customer contact information and communicate updated information as services are provided in SID system and with use of RMC email.

• Follow all RMC safety protocols and wear all necessary PPE.

• Maintain uniform and all equipment including clean vehicle inside and out in safe, clean, working order to present the proper image and protect the brand of RMC and WellBeing Hygiene Group.

• Protect equipment by locking vehicle and concealing all pertinent information as necessary.

• Maintain appropriate inventory as needed to service all customers as assigned.

• Monitor customer restrooms and provide feedback and recommendations to sales team.

• Provide new business/lead opportunities for current and prospective customers to salesforce.

• Ensure services provided and customer interactions are performed in a professional manner.

• Perform all other duties as assigned, while maintaining the WellBeing standard of work performance.

EDUCATION/ SPECIAL LICENSES OR CERTIFICATION**:**

• Valid driver’s license
• High school diploma or equivalent

EXPERIENCE:

• One year of route services experience preferred
• Excellent customer service skills
• Previous sales experience (preferred)
• Experience in sanitation and or restroom equipment care a plus

SKILLS:

• Basic mechanical skills (drills, screw drivers and wrenches)
• Basic math
• Basic technology proficiency for computer and tablet device, smart phone

COMPETENCIES:

• Customer solutions focus

• Technical knowledge

• Effective communication

• Problem solving

• Trust

• Administrative skills

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, standing or frequent walking, bending, reaching, and lifting up to 50 lbs.
• Visual acuity necessary to utilize a tablet, smart phone or computer monitor throughout the course of a normal workday
• Ability to perform repetitive service tasks, keyboarding activities and operate general office equipment such as computer and printer.
• Extra hours and some travel may be required

SAFETY RESPONSIBILITIES: Employee shall be familiar and comply with all safety policies and procedures of the company.