Financial Services Representative
Top Benefits
About the role
You’ll be part of a high-performing team, helping customers complete their loan applications, providing clear guidance, and introducing helpful services based on their needs. This role includes both customer support and proactive outbound calling.
This position is starting on July 7, 2025. Successful candidates MUST be available to start.
This is a permanent, full-time onsite position based at:
- 255 Consumers Road, Suite 400, Toronto, ON M2J 1R4
We are looking for candidates who are available to work any five (5) days per week on a rotational schedule within the following hours:
- Monday – Sunday, 8:00am – 11:00pm
Key Responsibilities:
- Application Support: Guide customers through the loan application process with step-by-step assistance.
- Customer Interaction: Respond to inbound inquiries and make outbound calls to follow up with prospects who haven’t completed their applications.
- Problem-Solving: Answer questions related to eligibility, loan status, and next steps. Build trust by providing knowledgeable, accurate, and helpful responses.
- Documentation: Record all customer interactions and outcomes accurately in our CRM system.
- Retail Referrals: Direct customers to local retail branches for in-person support when needed.
- Sales Support: Identify opportunities to introduce additional services based on customer needs.
- Team Collaboration: Work closely with teammates and leadership to resolve complex cases and deliver a seamless experience.
What We’re Looking For:
- Experience: Prior experience in a customer service or sales role is preferred.
- Communication: Confident and persuasive communicator with a customer-first attitude..
- Technical Skills: Able to navigate CRM systems and multitask on a computer.
- Time Management: Strong organization and follow-up skills.
- Problem-Solving: Quick thinker with the ability to provide timely and effective solutions.
Additional Requirements:
- Must successfully complete a criminal background check and credit check.
Perks:
- Hourly wage of $17.20/hour
- Permanent, full-time role with growth potential
- Healthcare Spending Account
- Exclusive offers on home and auto insurance
- Exclusive retail discounts
Join a winning team today!
We are an equal-opportunity employer**.**
Accommodations are available upon request at any point in the selection process. #2
About SinglePoint Group International Inc
SinglePoint Group International Inc. is the holding company for some of our recognized industry leading brands, including Credit Bureau of Collections Canada (CBCC) and Collection Group of Canada (CGC).
We have been trusted to be Canada’s #1 outsourcing company since 1947. We are the one stop shop to fulfill all outsourcing needs including customer and sales excellence. But above all, we are client retention experts.
Our success can only be made possible with your success.
Financial Services Representative
Top Benefits
About the role
You’ll be part of a high-performing team, helping customers complete their loan applications, providing clear guidance, and introducing helpful services based on their needs. This role includes both customer support and proactive outbound calling.
This position is starting on July 7, 2025. Successful candidates MUST be available to start.
This is a permanent, full-time onsite position based at:
- 255 Consumers Road, Suite 400, Toronto, ON M2J 1R4
We are looking for candidates who are available to work any five (5) days per week on a rotational schedule within the following hours:
- Monday – Sunday, 8:00am – 11:00pm
Key Responsibilities:
- Application Support: Guide customers through the loan application process with step-by-step assistance.
- Customer Interaction: Respond to inbound inquiries and make outbound calls to follow up with prospects who haven’t completed their applications.
- Problem-Solving: Answer questions related to eligibility, loan status, and next steps. Build trust by providing knowledgeable, accurate, and helpful responses.
- Documentation: Record all customer interactions and outcomes accurately in our CRM system.
- Retail Referrals: Direct customers to local retail branches for in-person support when needed.
- Sales Support: Identify opportunities to introduce additional services based on customer needs.
- Team Collaboration: Work closely with teammates and leadership to resolve complex cases and deliver a seamless experience.
What We’re Looking For:
- Experience: Prior experience in a customer service or sales role is preferred.
- Communication: Confident and persuasive communicator with a customer-first attitude..
- Technical Skills: Able to navigate CRM systems and multitask on a computer.
- Time Management: Strong organization and follow-up skills.
- Problem-Solving: Quick thinker with the ability to provide timely and effective solutions.
Additional Requirements:
- Must successfully complete a criminal background check and credit check.
Perks:
- Hourly wage of $17.20/hour
- Permanent, full-time role with growth potential
- Healthcare Spending Account
- Exclusive offers on home and auto insurance
- Exclusive retail discounts
Join a winning team today!
We are an equal-opportunity employer**.**
Accommodations are available upon request at any point in the selection process. #2
About SinglePoint Group International Inc
SinglePoint Group International Inc. is the holding company for some of our recognized industry leading brands, including Credit Bureau of Collections Canada (CBCC) and Collection Group of Canada (CGC).
We have been trusted to be Canada’s #1 outsourcing company since 1947. We are the one stop shop to fulfill all outsourcing needs including customer and sales excellence. But above all, we are client retention experts.
Our success can only be made possible with your success.