About the role
Join one of Canada’s fastest-growing Lendtech companies.
At VaultPay, we’re transforming the home improvement financing experience for Canadian homeowners and contractors. We partner with top-tier trades across Canada—HVAC, windows, roofing, siding, and more—to provide simple, transparent financing that helps customers say “yes” to their projects.
We’re looking for an energetic and results-driven Account Manager to build and grow trusted relationships with our partners across Western Canada. This is your opportunity to join a fast-paced, high-impact team that’s changing the way Canadians finance home improvements
Key Responsibilities
Partner Relationship Management
-
Be the trusted advisor and primary contact for assigned dealers and contractors in Western Canada
-
Conduct regular check-ins to support partner success, identify opportunities, and resolve roadblocks
-
Act as the voice of the partner internally sharing insights and feedback with the broader team
Issue Resolution & Operational Support
-
Respond to partner inquiries via phone, email, and chat (Intercom), ensuring prompt and professional support
-
Own and resolve escalated partner issues with care and urgency
-
Collaborate with internal teams (Credit, Tech, Operations) to drive solutions and continuous improvement for our partners
Internal Collaboration & Process Optimization
-
Share partner insights to help shape product enhancements and support processes
-
Flag performance trends, documentation gaps, or risks proactively
-
Maintain accurate partner records and updates in Salesforce
What You Bring:
-
Experience in account management, customer success, or partner-facing roles (fintech, financial services, or home services is a plus)
-
Tech-savvy: comfortable navigating Salesforce, AI tools, and the Microsoft Office Suite
-
A proven ability to build trust and deliver value to clients or partners
-
Excellent communication skills (written and verbal)
-
Strong problem-solving instincts and a bias for action
-
Organized, detail-oriented, and able to thrive in a fast-moving, remote-first environment
Ready to grow with us?
Apply now and tell us why you're excited to help us build the future of home improvement financing in Canada.
Learn more at www.vaultpay.ca
About Vault Credit Corporation
Vault makes financing simpler than ever.
We serve small to medium businesses all across Canada and cater to a wide spectrum of credit tiers. Our lending is designed for almost any equipment and industry. Flexible pricing and tailored options allow you to build a deal that works for your customer.
Vault has industry-leading service levels with experienced underwriters and account administrators, We can adjudicate and fund a new application in hours.
About the role
Join one of Canada’s fastest-growing Lendtech companies.
At VaultPay, we’re transforming the home improvement financing experience for Canadian homeowners and contractors. We partner with top-tier trades across Canada—HVAC, windows, roofing, siding, and more—to provide simple, transparent financing that helps customers say “yes” to their projects.
We’re looking for an energetic and results-driven Account Manager to build and grow trusted relationships with our partners across Western Canada. This is your opportunity to join a fast-paced, high-impact team that’s changing the way Canadians finance home improvements
Key Responsibilities
Partner Relationship Management
-
Be the trusted advisor and primary contact for assigned dealers and contractors in Western Canada
-
Conduct regular check-ins to support partner success, identify opportunities, and resolve roadblocks
-
Act as the voice of the partner internally sharing insights and feedback with the broader team
Issue Resolution & Operational Support
-
Respond to partner inquiries via phone, email, and chat (Intercom), ensuring prompt and professional support
-
Own and resolve escalated partner issues with care and urgency
-
Collaborate with internal teams (Credit, Tech, Operations) to drive solutions and continuous improvement for our partners
Internal Collaboration & Process Optimization
-
Share partner insights to help shape product enhancements and support processes
-
Flag performance trends, documentation gaps, or risks proactively
-
Maintain accurate partner records and updates in Salesforce
What You Bring:
-
Experience in account management, customer success, or partner-facing roles (fintech, financial services, or home services is a plus)
-
Tech-savvy: comfortable navigating Salesforce, AI tools, and the Microsoft Office Suite
-
A proven ability to build trust and deliver value to clients or partners
-
Excellent communication skills (written and verbal)
-
Strong problem-solving instincts and a bias for action
-
Organized, detail-oriented, and able to thrive in a fast-moving, remote-first environment
Ready to grow with us?
Apply now and tell us why you're excited to help us build the future of home improvement financing in Canada.
Learn more at www.vaultpay.ca
About Vault Credit Corporation
Vault makes financing simpler than ever.
We serve small to medium businesses all across Canada and cater to a wide spectrum of credit tiers. Our lending is designed for almost any equipment and industry. Flexible pricing and tailored options allow you to build a deal that works for your customer.
Vault has industry-leading service levels with experienced underwriters and account administrators, We can adjudicate and fund a new application in hours.