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Manager of Software Engineering (Service Provider Operations)
Edmonton, Alberta, Canada {{REMOTE}}
Senior Level
Full-Time
About the role
- We’re looking for a Manager, Software Engineering to be part of our SP (Service Provider) Operations group, focused on helping Service Providers run their day-to-day operations efficiently and effectively
- In this role, you will manage the engineering teams behind two of Jobber’s most important domains, Jobs & Business Insights Teams as part of the greater SP Operations Group. The Jobs Team is at the heart of how service businesses operate, and we are constantly improving how service providers orchestrate work from start to finish so they can confidently deliver every job with quality
- As for the Business Insights team, their shared goal is to empower business owners to make smarter decisions by giving them real-time visibility into the health and performance of their business
- You will work alongside peers from Product Management, Design, and the rest of the Engineering Leadership team to ensure the tools we build help small businesses run more efficiently and grow with confidence!
- As a leader within the SP Operations group, you will manage the engineering teams to deliver high quality, on time while they get to grow and learn along the way. The SP Operations group’s mission is to help Service Providers run their businesses as efficiently as possible
- We build the tools that help with day-to-day operations, from scheduling and managing work and crew to ensure every job gets done, to giving business owners the visibility they need to understand their business health and make informed decisions
- Reporting to a Senior Manager of Software Engineering, the Manager of Software Engineering will lead and support their team members in developing their skills and advancing their careers—all while contributing to our mission of empowering small businesses
- You’ll also play a key role in shaping the technical direction of our platform, ensuring it remains reliable and high-performing as we scale Jobber
- Live and breathe performance facilitation. You want to work with your team(s) to help them master their individual crafts, while also collaborating to build extraordinary experiences and systems
- Be committed to the success of your people. You will help them set goals, have regular 1-on-1s, and provide constructive feedback and coaching to ensure your team’s success. You’ll work to understand employees’ career direction and work to empower their journey by acting as a mentor and coach
- Develop a world-class team alongside a world-class organization. You’ll participate in recruiting events and the hiring process while also working to level up your internal team while implementing new processes, all to develop a world-class engineering department
- Remove roadblocks and build guardrails. You’ll work with the other leaders to create and maintain an environment where people can rapidly produce top-quality work that ultimately helps our customers be successful
- Collaborate with other stakeholders across the business. Whether it’s our Management teams within Product, or our Business Technology teams, you’re working closely with other Jobberinos to find the best solutions in Jobber for small businesses- The ability to be agile in an agile environment. You’ll need to be able to lead and teach your team to adapt to change, while also thinking critically and creatively to find answers to problems
- A drive to succeed and deliver impactful projects on time. For a high performing team with a solid roadmap that might look like getting out of their way, but for a team whose delivery is in doubt, it means getting in and getting dirty, and working with the team to find a path back to success
- Effective written and oral communication. Being transparent with your team and establishing an open dialogue will be a key to success in supporting your coaching conversations and discussions
- Strong full-stack technical background, including design and architectural experience. Deep knowledge and experience in either Ruby On Rails environments or ReactJS is essential
- To be a leader and mentor. You’ll bring your shared experience into conversations to influence and provide constructive feedback to direct reports throughout the journey to ensure goals are being met and exceeded
- A track record of success in being an established software engineer, as well as time spent in a leadership position, guiding a team in the delivery of quality software
- Previous experience with our development stack: ReactJS, Typescript, Ruby on Rails, PostgreSQL, and GraphQL
- Previous experience with building zero to one projects from initial discovery and design, through implementation, and into delivery and measurement
- Familiarity or comfort in AI tools and AI augmented development rhythms
Not the right fit? Search for Software Engineering jobs in Edmonton, Alberta, Canada {{REMOTE}}
About Jobber
Software Development
1001-5000
Jobber is an award-winning software for small home service businesses.
Unlike spreadsheets or pen and paper, Jobber keeps track of everything in one place and automates day-to-day operations, so small businesses can run smoothly and provide five-star service at scale.
Jobber is used by 300,000 home service pros to serve over 27 million properties in more than 60 countries. The company continually ranks as one of Canada's fastest-growing and most innovative companies by Canadian Business and Macleans, The Globe and Mail, Fast Company, and Deloitte