Job ID: 170619

Bilingual AccessAbility Supports Coordinator

Department of Social Development and Seniors

Permanent Position

Summerside, Prince Edward Island

1 Position available

Published on: October 28, 2025

Expires on: November 13, 2025

JOB DESCRIPTION

The Department of Social Development and Seniors is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.

The AccessAbility Supports Coordinator provides direction and case management support in delivering a range of disability specific supports and services to eligible persons with disabilities.

The AccessAbility Supports Coordinator will manage a caseload that includes strong support for a “person centered planning approach” related to case management based on needs vs. entitlement. The Supports Coordinator will collaborate with the program eligible individual, their family and their support network to ensure that the case plan focuses on maximizing the client’s opportunities for full citizenship. The Supports Coordinator will have significant personal interaction with the client and his/her family and will collaborate extensively with other support agencies, healthcare professionals and community organizations. The Supports Coordinator provides specialization in the delivery of services utilizing a collaborative case management model with knowledge and expertise on the disability support needs of people with disabilities and working within a multi-disciplinary team.

Duties will include but are not limited to:

• Provide guidance, direction, and support to the individual eligible for the AccessAbility Supports program and their family utilizing a collaborative case management approach;
• Facilitate the development of personalized services and support plans to individuals with disabilities and their families;
• Identify, lead, coordinate and collaborate with the broader community, health and education systems, to ensure the continuity of support plans for clients across the continuum;
• Analyze and interpret results from a complex and comprehensive functional assessment on activities of daily living, that forms the basis of the client support plan;
• Accurately assessing client’s situation, taking into consideration the environmental, individual, familial and social perspective;
• Proactive assessing and planning, as well as being responsive to changing abilities and needs of clients and families;
• Process initial and ongoing applications for services and supports eligible under the program based on needs, and within the defined parameters;
• Assess eligibility for financial supports to address expenses related to basic living – assured income for clients, in accordance with program guidelines;
• Respond and assess emergency situations as presented by the applicant/client related to areas such as housing, medical transportation, food, etc. deemed necessary to promote independence and self- sufficiency by empowering clients;
• Communicate effectively with clients and/or families, regarding eligibility, support plans, navigation to other service providers or the broader social and health system or community on client’s needs related to their disability;
• Liaison with health professionals and hospital staff for client’s who will be hospitalized for extended periods of time to determine potential in-hospital and transitional supports; and,
• Provide and promote educational and marketing to individuals, public, community, and service organization about supports and services available to persons with disabilities and,
• Other duties as required.

Minimum Qualifications:

• Must have a university degree in a discipline related to the duties of the position such as the Social Sciences.
• Experience working with individuals and their families in the areas of social services, preference to experience working with people with disabilities.
• Experience working in Social Programs, including interpreting related legislation, delivering programs and using ISM, is preferred.
• Demonstrated equivalencies will be considered.
• Collaborative Case Management Certificate through a recognized program is preferred.
• Experience and Knowledge of Motivational Interviewing is considered an asset.
• Must become Proficient in Motivational Interviewing through onsite training within 2 years.
• Must obtain a Certificate in Collaborative Case Management through a recognized program within 2 years.
• Leadership and analytical skills that support innovative and autonomous decision making are considered an asset.
• Demonstrated expertise in complex health and social needs planning is considered an asset.
• Strong knowledge and understanding of community, provincial and federal resources and navigational principles.
• This is bilingual position. Advanced oral proficiency in English and French is required.
• Excellent written communication skills in English and French.
• Interpersonal, time management, problem solving and organizational skills, and ability to work independently with minimal supervision.
• Experience with a variety of software programs ie. Outlook, and Word.
• A valid PEI driver’s license.
• A good previous work and attendance record and an acceptable criminal record check and vulnerable sector check

This competition may be used to fill future job vacancies.

Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.

Where possible, submitting an electronic resume or job application is preferred. Otherwise, please return forms to PEI Public Service Commission, P.O. Box 2000, Charlottetown, Prince Edward Island, C1A 7N8. Applications may be sent by fax to (902) 368-4383.

IT IS THE RESPONSIBILITY OF THE APPLICANT TO CONFIRM RECEIPT OF THE APPLICATION, BY TELEPHONE OR IN PERSON PRIOR TO THE CLOSING DATE.

Please ensure that the appropriate Posting ID number is stated on all application forms. You can apply online or obtain an application form by visiting our web site at

www.jobspei.ca . Forms may also be obtained by contacting any PEI Government office, ACCESS PEI Centre, Regional Services Centre, or by telephone (902) 368-4080.

Voted as one of Forbes’ top 30 Best Employers in Canada for 2025

The Public Service is inspired to make a positive impact and proud to shape the future of our Island Community.

BENEFITS

• 3 weeks paid vacation annually
• Health and dental benefits
• Up to $2,500 annual training funds
• Employee assistance program
• Pension Plan