Find your next opportunity

Job details

A major and well-established player in the airport retail sector, our client has distinguished itself over the years thanks to its expertise, innovation, and commitment to excellence in customer service. It enjoys a solid reputation based on reliability, the quality of its offerings, and its ability to create positive experiences for travelers. The company offers a dynamic, structured, and rewarding work environment where professionalism combines with strong human values. Every team member plays a crucial role in the effectiveness of operations and customer satisfaction, making this organization an employer of choice for those seeking to grow in a stimulating, diverse, and service-oriented environment. **Job Responsibilities:** **Customer Service** \- Ensure first-class customer service and quickly resolve unique situations. \- Support the teams to offer a consistent experience aligned with our core values. \- Be a role model for behavior and professionalism. **Operations** \- Ensure strict adherence to merchandising and presentation standards. \- Ensure the consistent implementation of company policies, procedures, and organizational goals. \- Support the General Manager in daily operational management. **Financial Performance** \- Contribute to achieving sales, expense control, and inventory management goals. \- Monitor financial indicators, including the P&L, and propose action plans as needed. \- Participate in payroll tracking, inventory management, and cash control. **Leadership and Staff Management** \- Recruit, train, and develop a high-performing, engaged team. \- Coach, mentor, and support employees on a daily basis. \- Oversee shift planning, performance evaluations, and skills development. \- Maintain clear communication with the airport, brand partners, and support center. \- Address performance issues swiftly and provide first-level HR support. \- Perform all other related duties as required. If you're ready to take on new challenges, we want to meet you! **Job Benefits:** \- Dynamic work environment at the heart of the airport, stimulating, fast-paced, and unique. \- Strategic role with potential for growth into a general manager position. \- Comprehensive training and integration program. \- Privileged relationships with several brand partners. \- Varied work combining leadership, operations, and business management. \- Social benefits. \- Permanent position. **Requirements:** \- Bachelor's degree required. \- High school diploma or equivalent mandatory. \- Minimum of 3 years of experience in retail management, operations, or a service sector. \- Excellent communication in English, as you will serve English-speaking customers 70% of the time. \- Proficiency in Microsoft Office. \- Ability to read, write reports, handle numbers, and manage cash. \- Comfortable with first-level HR processes (interviews, training, planning, follow-up). \- Ability to stand for long periods. \- Ability to lift up to 40 lbs (18 kg). \- Ability to walk long distances, bend, reach heights, and climb a ladder. \- Ability to work in environments with variable temperatures. \- Flexible working hours (days, evenings, weekends, holidays). **Salary:** $50,000 per year **Hours:** Flexible schedule **Status:** Permanent Interested in this position? Send your application to Ariel Danho via email at [**[email protected]**](mailto:[email protected]).

Benefits

• - Environnement de travail dynamique au cœur de l’aéroport, stimulant, rythmé et unique. • - Rôle stratégique avec possibilité d’évolution vers un poste de directeur général. • - Programme de formation et d’intégration complet. • - Relations privilégiées avec plusieurs partenaires de marques. • - Travail varié combinant leadership, opérations et gestion d’entreprise. • - Avantages sociaux. • - Poste permanent.

Listed skills

• Communication · Preferred
• Customer service · Preferred
• English · Preferred
• Inventory management · Preferred
• Leadership · Preferred
• Organization · Preferred
• Payroll · Preferred
• Sales · Preferred