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The Opportunity The Accounts Receivable (AR) Advisor is responsible for managing resident accounts for a portfolio of retirement residences, ensuring accurate and timely billing, collections, and account maintenance. Serving as the primary point of contact for residences and internal stakeholders, this role is key to maintaining data integrity, resolving account issues, and fostering a positive customer experience. Key Accountabilities * Consistently demonstrate a commitment to service excellence. * Maintain accurate records of resident billing, payments, adjustments, and move-in/move-out transactions. * Process monthly charges, credits, and refunds in accordance with Chartwell policies. * Review and action dashboard items on a regular basis. * Investigate and resolve account discrepancies, overpayments, and outstanding balances. * Respond to inquiries from residence and corporate teams promptly and professionally. * Ensure compliance with internal controls, company policies, and regulatory requirements. * Identify recurring issues and recommend process improvements for greater accuracy and efficiency. * Provide guidance and training to residence managers on AR processes. * Perform other duties as assigned by the Senior AR Advisor or AR Manager. Qualifications Education: * Post-secondary diploma or degree in Accounting, Business, or related field preferred. Experience: * 2-4 years of experience in Accounts Receivable or related finance roles. Skills & Abilities: * Proficiency in Microsoft Word and Excel (intermediate level). * Experience with ERP or billing systems; Yardi experience is a strong asset. * Strong organizational skills and high attention to detail. * Written and spoken French is considered an asset. * Excellent interpersonal and communication skills, both written and verbal. * Ability to prioritize and manage time effectively in a high-volume environment. Languages: * Fluency in French and English is an asset. Effort Work requires sustained attention to detail, including verifying and reconciling numerical data, frequent computer use, and continuous monitoring of account information. The role is primarily performed at a desk in an office environment, involving prolonged periods of sitting, keyboarding, and occasional standing or walking. Working Conditions Work is performed primarily in an office environment. At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities. Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [email protected] or call 1-888-663-6448. Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

What you’ll do

The Accounts Receivable Advisor manages resident accounts for a portfolio of retirement residences, ensuring accurate billing, collections, and account maintenance. This role serves as the primary point of contact for internal stakeholders to resolve discrepancies and maintain data integrity.

Requirements

Candidates should have 2-4 years of experience in Accounts Receivable or finance roles and possess proficiency in Microsoft Office and ERP systems. A post-secondary diploma or degree in Accounting or Business is preferred.

Listed skills

• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Customer service · Preferred
• Time management · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Accounts Receivable
• Billing
• Collections
• Account Reconciliation
• Microsoft Excel
• Microsoft Word
• ERP Systems
• Yardi
• Data Integrity
• Financial Reporting
• Customer Service
• Communication Skills
• Time Management
• Attention To Detail
• Process Improvement
• Organizational Skills
• Bilingual (French/English)
• Yardi (Property Management Software)
• Accounting
• Artificial Intelligence
• Billing Systems
• Internal Controls
• Communication
• Continuous Monitoring
• Finance
• French Language
• Prioritization
• Detail Oriented

Job areas

• Finance & Accounting
• Administrative
• Customer Service & Support
• Accounts Receivable Supervisor
• Accounts Payable / Receivable Clerk
• Accounting Associate Professionals
• Bookkeeping, Accounting, and Auditing Clerks