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About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About The Role Customer Activation Managers on the Partnerships team own the activation and early growth of Ramp’s partner-referred customers. As an early member of the team, you will have the opportunity to help build and refine the Partner Success program and define the implementation motion to drive activation and expansion. What You'll Do Partner Relationship Management Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges. Drive Partner Enablement and Customer Activation Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale What You Need Minimum 3 years of experience in customer success, partnerships, account management, or product operations experience Familiarity with partner ecosystem operations Exceptional project management and time management Excellent verbal and written communication Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively Proven track record of exceeding quota and/or outperforming key target metrics Ability to anticipate customer needs and position product solutions accordingly High adaptability and ability to thrive in a fast-paced environment Nice to Haves Experience with accounting partners, Private Equity, and/ or Venture Capital Experience contributing to the development and growth of new teams Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics Experience with financial services sales Experience at a high-growth startup Benefits Available To All Full-time Ramp Employees (Global) Flexible PTO Centralized home-office equipment ordering Health and wellness stipend Budget for intra-office travel Weekly coffee stipend United States 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents One Medical annual membership 401(k), including employer match on contributions made while employed by Ramp Fertility HRA (up to $10,000 per year) Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay Pet insurance In-office perks: lunch, snacks, drinks, and more Relocation support to NYC or SF (as needed) Canada Group medical, dental, and vision coverage through Sun Life Life, AD&D, and disability coverage Fertility drug coverage (up to $4,000 lifetime) Group Retirement Plan with employer match (RRSP + DPSP) Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay Employee Assistance Program and virtual care through Lumino Health United Kingdom Private medical insurance through Freedom Elite Virtual GP and at-home care via eMed x Livi Workplace pension through Penfold, with salary sacrifice option Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf. Other Notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice

What you’ll do

The role focuses on managing the activation and early growth of partner-referred customers while building the Partner Success program. Key duties include maintaining relationships with Accounting, PE, and VC partners and delivering onboarding education to drive product adoption.

Requirements

Candidates need at least 3 years of experience in customer success, partnerships, or product operations with a proven track record of exceeding metrics. Proficiency in project management and the ability to collaborate with technical teams in Product and Engineering are required.

Benefits

• Flexible PTO • Home-office equipment ordering • Health and wellness stipend • Intra-office travel budget • Weekly coffee stipend • Medical, dental & vision insurance • One Medical annual membership • 401(k) with employer match • Fertility HRA • Parental leave • Pet insurance • In-office perks • Relocation support • Life, AD&D, and disability coverage • Employee Assistance Program

Listed skills

• Project management · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Success
• Partnership Management
• Account Management
• Product Operations
• Project Management
• Time Management
• Verbal Communication
• Written Communication
• Partner Enablement
• Customer Activation
• Technical Troubleshooting
• Quota Attainment
• Stakeholder Management
• Onboarding

Job areas

• Customer Service & Support
• Finance & Accounting
• Sales
• Management & Leadership
• Software