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Job details

Role: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner. Responsibilities and Duties: Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and workstations Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position Perform travel on a moment’s notice in order to provide support by troubleshooting at BFG customer's sites in assigned area, as required Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7 Prepare field reports, as required Liaise with Help Desk on escalated issues Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner Install, fish, dress, cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable Identify cable pathways Test, review and troubleshoot installed systems Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing) Troubleshoot cabling, hardware and network related issues in the field Operate hand and power tools (i.e. drill) Apply proficient computer skills and solid knowledge of computer networking Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all BFG parties to resolve field issues Work independently and collaboratively with other team members to achieve common project/site objectives Occupational Requirements: Technical Requirements: CompTIA A+ Certification Minimum university degree with major in information technology or a related program Minimum 3 - 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience Experience working in a retail environment with POS systems is required Experience working with remote management software is an asset Experience in troubleshooting cabling, hardware and network related issues in the field Familiarity with network equipment (routers, switches, desktops, printers, servers etc.) Must have and provide company with valid class 5 driver’s licence and clean abstract for use of company vehicle for travelling to customer sites to provide service Ability to operate hand and power tools (i.e. drill) Proficient computer skills and solid knowledge of computer networking Personal Requirements: Excellent prioritizing and communication skills Ability to travel to customers’ sites on short notice over extended periods of time Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements Must be able to lift up to 75 lbs.

What you’ll do

The Field Service Technician is responsible for performing on-site hardware and connectivity troubleshooting, repairs, and installations at customer locations. They must also document work performed, liaise with the help desk, and maintain a safe, organized work environment.

Requirements

Candidates must have a university degree in information technology or a related field and 3-5 years of IT field service experience. A valid class 5 driver's license, CompTIA A+ certification, and the ability to lift 75 lbs are mandatory.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hardware troubleshooting
• Connectivity troubleshooting
• POS systems
• Network infrastructure
• Cabling
• Fiber optic
• Routers
• Switches
• Servers
• Technical support
• Field service
• Computer networking
• Power tools
• Report preparation
• Customer service
• Hardware Troubleshooting
• Power Tool Operation
• Network Infrastructure
• Support Services
• Professionalism
• Lifting Ability
• Technical Requirements
• DSL Modems
• Communication
• CompTIA A+
• Computer Networks
• Computer Literacy
• Information Technology
• Help Desk Support
• Networking Hardware
• Microsoft Outlook
• Operations
• Remote Infrastructure Management
• Safety Training
• Twisted Pair Cables
• Technical Services
• Troubleshooting (Problem Solving)
• Wireless Communications
• Network Switches
• Network Routing
• Security Systems

Job areas

• Technology
• Customer Service & Support
• Retail
• Engineering
• Security & Safety
• Field Service Technician
• Civil Engineering Technicians
• Maintenance and Repair Workers, General