We work with clients across Canada to develop their unique IT strategy and execute with complete in-house sourcing, implementation, field services and customer support.
Remote · Canada
Provide first-line technical support for software, hardware, and telecommunications requests via phone, email, and voicemail. Manage the full lifecycle of service tickets from initiation and diagnostics to resolution or escalation to field technicians.
On-site · Halifax
Provide field technical support by troubleshooting and repairing connectivity, hardware, and network infrastructure at customer sites. Perform tasks such as installing cabling, replacing POS peripherals, and maintaining network equipment like routers and switches.
On-site · Montréal
The technician is responsible for providing technical service and support at customer sites, performing troubleshooting and repairs on connectivity and hardware. They must maintain a safe work area and ensure quality service while documenting their work.
On-site · St. John's
The Implementation Technician is responsible for installing, configuring, and supporting network infrastructure and communications hardware. This includes executing installations, testing systems, diagnosing issues, and coordinating with project teams and customers.
