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Company Description Company Description Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary. Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality. Why work at Fairmont Waterfront? Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011 Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms Generous perks - Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more! Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group Exclusive Experiences - One free stay through our Be Our Guest Program Full rate of pay $30.22 per hour following 90 days of service full-time and part-time permanent status colleagues. Job Description Consistently offer a professional, friendly greeting and engaging service Understand the Server’s tasks in the outlet Understand shift end reports in the outlet and the POS system Assist guests regarding food and beverage menu items in an informative and helpful way Have knowledge of all menu items, garnishes, contents and preparation methods Follow outlet policies, procedures and service standards Follow all safety and sanitation policies when handling food and beverage Other duties as assigned Qualifications Previous service experience an asset Previous Point of Sale System experience an asset Excellent communication and organizational skills Strong interpersonal and problem-solving abilities Highly responsible & reliable Ability to work well under pressure in a fast-paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all time BC Serving It Right Certificate required prior to commencing employment Physical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift Occasional lifting and carrying up to 20 lbs. Occasional kneeling, pushing, pulling Occasional ascending or descending ladders, stairs and ramps Additional Information Canadian work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What you’ll do

Provide professional greetings and engaging service to guests while assisting them with food and beverage menu items. Maintain knowledge of menu preparation and follow all safety, sanitation, and service standards.

Requirements

Candidates should have excellent communication skills and the ability to work in a fast-paced environment. A BC Serving It Right Certificate is required prior to employment.

Benefits

• Discounted Hotel Rates • Food & Beverage Discounts • Transit Reimbursement Program • Subsidized Meals • Medical Coverage • Dental Coverage • Vision Coverage • Pension Plan • Be Our Guest Program Free Stay

Listed skills

• Communication · Preferred
• Organization · Preferred
• Problem solving · Preferred
• Teamwork · Preferred
• Time management · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Greeting
• POS System
• Menu Knowledge
• Communication
• Organization
• Interpersonal Skills
• Problem Solving
• Teamwork
• Time Management
• Customer Service

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support