Find your next opportunity

Job details

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates. At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community. We look forward to hearing from you! Reference Number: 5093 Posted Date: Aug 4, 2026 Employment Type: Permanent Full Time Hours of Work: 7.5 hours per day - 5 day week (M-F) Work Arrangement: Resident Salary Range: $48885.20 - $52561.60 Annually Location: Richmond, British Columbia, Canada Position Highlights Be an integral member of the Driver Licensing Customer Service Support team at ICBC. We are seeking a dedicated, detail oriented administrative support all-star to join our team in Richmond. This role processes the intersection safety camera violation tickets and provides additional administrative and customer support services. Position Requirements Strong with accuracy and attention to detail Initiative and good judgment to be proactive and determine priorities Communication skills, both writing and verbal Customer service experience to respond to public queries Work in a team environment Proficiency with relevant computer applications including Microsoft Word and Excel Adapt to work demands, volumes and schedules Learn new policies and procedures Sit for prolonged periods of time Maintain mental and visual concentration Minimum typing speed: 35WPM with 90% accuracy The successful candidate will meet the above requirements through high school graduation and office experience. About us: At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work. Collaborative: We include different perspectives to reach our common goals. Supportive: We seek to understand to meet diverse and evolving needs. Straightforward: We simplify the complex to make things easier. Knowledgeable: We gain knowledge through experience and learning to make informed decisions. Work arrangements defined: Resident – you will work at your primary in-office headquarters on all scheduled workdays. Only candidates legally entitled to work in Canada will be considered for this position.

What you’ll do

The role involves processing intersection safety camera violation tickets and providing administrative support. It also includes responding to public queries and supporting the Driver Licensing Customer Service team.

Requirements

Candidates must have a high school diploma and previous office experience. Required skills include proficiency in Microsoft Office, a minimum typing speed of 35WPM, and strong customer service abilities.

Benefits

• Comprehensive Benefits

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Accuracy
• Attention To Detail
• Communication Skills
• Customer Service
• Microsoft Word
• Microsoft Excel
• Typing (35WPM)
• Administrative Support
• Time Management
• Prioritization

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Government & Public Sector
• Security & Safety