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Job details

Responsibilities * Provides support related to security incidents escalated from the IT Service Desk or other internal support departments as well as Managed Detection and Response Tool. * Investigation of issues including but not limited to: Malware infections, data leakage, internal/external network abuse, SPAM/Email Viruses, Phishing attempts, IPS/IDS Alerts. * Document, audit and validate security controls. * Validate and maintain accuracy of SIEM system log & Netflow sources. * Participate in weekly SIEM tuning calls with Managed Security Services provider. * Auditing systems for abuse (Web Filtering, Network Bandwidth, etc.) * Develop and maintain documentation and procedures of network security systems. * Recommend security enhancements to systems and devices. * Work with business to understand requirements and needs in a customer-centric environment. * Work with All Teams to enhance security and risk posture. * Evangelize the need for security using a “what’s in it for the users” approach. * Other tasks as necessary. Education and Certifications * Post-secondary education in a related field preferred * Working knowledge of MS Office applications * Strong troubleshooting skills * Understanding of Remote Connectivity (i.e., VPN/Bomgar) * Strong working experience in web-based products and web browsers * Knowledge of various Windows Operating Systems * Good phone communication manner * Customer Service driven Qualifications * Good work ethic with focus on producing quality work on time and in line with customer requirements * Commitment to continuous improvement, and health & safety * Basic computer skills At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business – enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change – within our organization and in the communities where we live and work. If you’re seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together. At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone. This job posting is for an existing vacancy within the organization Samuel is an Equal Opportunity Employer. In the United States, we utilize E-Verify. At Samuel, meeting our customer needs is our top priority. With cost-effective distribution and just-in-time delivery of metals and industrial products across North America, we ensure our customers get exactly what they need – any time, anywhere and from a single source. Our focus on value-added processing services and innovative supply chain solutions allow us to work closely with our customers, ensuring their products are on the market on time. Thanks to our integrated network of products and services supported by our in-house technical leaders and market experts, we are uniquely positioned to become your supplier of choice.

What you’ll do

The student will support the detection, investigation, and response to security incidents, including malware, phishing, and network abuse. They will also maintain security documentation, validate SIEM logs, and collaborate with IT teams to enhance the organization's overall risk posture.

Requirements

Candidates should have post-secondary education in a related field and strong troubleshooting skills. Proficiency in Windows operating systems, remote connectivity tools, and a customer-centric communication style are required.

Benefits

• Career development opportunities • Supportive work environment

Listed skills

• Customer service · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security incident support
• Malware investigation
• SIEM system management
• Network security
• Troubleshooting
• Documentation
• Windows operating systems
• Customer service
• Communication
• VPN
• Bomgar
• Web filtering
• IPS/IDS alerts
• Data leakage prevention
• Phishing analysis
• Risk assessment
• Supply Chain
• Strong Work Ethic
• Technical Support
• Auditing
• BeyondTrust Remote Support
• Customer Service
• Computer Literacy
• Continuous Improvement Process
• Security Controls
• Data Loss Prevention
• Web Browsers
• Innovation
• Virtual Private Networks (VPN)
• Just In Time Methodology
• Network Security
• Log Files
• NetFlow
• Phishing
• Security Information And Event Management (SIEM)
• Web Filtering
• Troubleshooting (Problem Solving)
• Viruses

Job areas

• Security & Safety
• Technology
• Customer Service & Support
• Student Security Officer
• Incident Analyst / Responder
• Database and Network Professionals Not Elsewhere Classified
• Information Security Analysts