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Job details

We are currently seeking a Service Advisor for Weekend Shift (Friday, Saturday & Sunday) at our Mississauga Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation. Duties & Responsibilities Fields internal and external customer inquiries to the Service Department Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager Maintains Service Department filing and records Updates customer profiles using equipment, hours, or other information from the customer work orders Maintains accessories and supplies and prepares replacement orders May prepare Service Technician efficiency reports May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

What you’ll do

The Service Advisor supports the service manager by handling customer inquiries and managing the lifecycle of work orders from opening to invoicing. They are also responsible for maintaining the service library, updating customer profiles, and processing warranty claims.

Requirements

The candidate must be able to work a weekend shift consisting of Friday, Saturday, and Sunday. The role requires an entry-level professional capable of maintaining accurate records and coordinating with the shop foreman.

Listed skills

• Customer service · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Work Order Management
• Records Maintenance
• Warranty Processing
• Reporting
• Inventory Management
• Administrative Support

Job areas

• Customer Service & Support
• Manufacturing
• Administrative
• Transportation
• Trades