Company Description

If you’re looking for more, you’ve come to the right place. From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities

Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience. Have a passion for food and knowledgeably handle all customer questions or comments confidently. Utilizing Farm Boy Service Standards, process all customer purchases, collect the accurate tenders and bag the purchased items. May be required to handle or sell alcohol. Responsible for learning product codes and applying them in a timely and accurate manner when processing customer orders. Responsible for balancing all tenders received. Answer and direct incoming phone calls as necessary. Keep the work, storage and store front areas clean and safe at all times by performing general “housekeeping” as required, including cart retrieval from the parking area. Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use. May be requested to undertake other related duties on a periodic basis.

Qualifications

Superior customer service, organizational and interpersonal skills. If at a location that sells alcohol, must be a minimum of 18 years of age to handle alcohol and have successfully completed Smart Serve or a willingness to complete as this location sells alcohol. Experience in a retail environment or an equivalent combination of education and experience will be considered an asset. Strong mathematical skills with a high degree of accuracy and attention to detail. Ability to work with little supervision with a high standard for quality and cleanliness. Ability to work in a team environment with clear and effective communication style, both written and oral Flexible schedule, including weekends, evenings and holidays. Fluency in English and French shall be considered an asset.

Work & Sensory Environment

Required to stand for long periods of time during shift. Regularly required to perform repetitive and/or precise hand/finger movements. Required to lift, carry or handle heavy objects. May be exposed to changes in temperature (when standing near exit doors) and to extreme temperatures (when collecting carts from the parking area).

Additional Information

Grow a career with us. Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving! We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths. We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them. We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

STCBAK

Availability: Open

Department: Bakery Location: St. Catharines Compensation: from CAD 17.80 - hourly