ZyTech has been an industry innovator since it was founded in 1997. Through product research and development, we are continually striving for the most efficient, effective, and advanced procedures to deliver the best product to our customers in the fastest way possible.

Here at ZyTech, we recognize that our greatest component is our people. With their loyalty and daily commitment to delivering promises to our valued clients, our organization is positioned to continually exceed customer expectations.

Responsibilities:

· Prepare and process sales orders and/or quotes received from Account Managers and customers.

· Schedule all orders with Production Scheduler to meet customer expectations.

· Prepare files as required for Production Team.

· Provide telephone and in person support to customers.

· Assist Account Managers with invoicing issues.

· Assist walk in customers with orders, including processing payments and picking small orders.

· Provide assistance and coverage to co-ordinate and maintain schedules.

· Provides production schedule updates and changes as per customer requirements or sales staff direction.

· Problem solving, strategic planning to improve processes using provided software to generate reports and schedules.

· Notify sales staff/customer of shortages, scheduling changes, and other issues.

· Work closely with the production manager to provide quick responses to production issues.

· Maintain and help improve, current file and record system both electronic and paper correspondence and documents.

· Provide administrative support to Production Manager, supervisors and shipping as required.

· Update production schedule to accurately represent orders being built.

· Log out built lumber, floor and customer pick up orders upon completion.

· Order and maintain office supplies.

· Create and receive purchase orders as required.

· Ensure all production documents are complete and available to each department.

· Adhere to ZyTech’s safety, quality assurance and standard operating procedures and policies.

· Other tasks as assigned by your manager.

Required Skills/Abilities:

· Knowledge in the application of engineered wood product (I-joist, LVL and truss) systems, stairs, tall wall, and conventional lumber packages would be considered an     asset.

· Organized with an eye for detail.

· Strong problem-solving and critical thinking skills.

· Able to communicate in English effectively, and articulately both verbally and in writing.

· Knowledge of computer software coupled with strong data entry skills, and accuracy.

Education and Experience:

· Demonstrated experience as an office administrator, or other clerical position.

· High School diploma, or equivalency

We offer a comprehensive benefits package that includes health and dental coverage, a company RSP plan, and paid time off. Our programs is designed to support employee well-being and provide long-term security.