Title: L1 Analyst/ Server Analyst

Type : Contract - 5 months

Location: Remote (mostly) - Team meets once a quarter. Must reside in Alberta.

Shift/Core Hours: 37.5/Hours

Interview Process: One Round - Virtual with HM

Compensation: $17/hour- $20/hour

Day to day what are the responsibilities:

Provide Level 1 front-line support to access management inquiries/issues - Windows, MS Exchange

Log, update, and close tickets with clear and accurate documentation

Identify recurring issues and support trend analysis for access management

Escalate larger or complex issues to appropriate teams ie. L2 team

Must-have/key skills needed:

2 years Access Management experience

Azure, multi-factor authentication

Know how to provision MS Exchange

Basic Windows experience

Must understand Service Management process

Must demonstrate use of AI in how they’ve used AI in user access management

Strong customer service and communication skills

Pluses/education/certifications:

Quick learner who can ramp up quickly on new applications and tools

Team-oriented attitude with a professional, service-focused approach

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.