Front Desk Agent Jobs in Banff, Alberta, Canada
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Banff, Alberta, Canada
Hotel Front Desk Agent (Village) - Summer 2026
Top Benefits
About the role
Why join us? Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and painted with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, “the Matterhorn of the Canadian Rockies". What’s in it for you? A ridiculously cool life experience A plethora of lively staff events all season long A chance to enjoy the alpine vistas What can you expect? Front Desk Agents provide an outstanding guest experience by creating a warm, welcoming, and professional environment. In this key guest service role, they ensure guests needs and expectations are met by answering their questions and solving problems efficiently. This job might be right for you if you think you would really enjoy: Providing quality guest service. Assisting guests with all aspects of reservations in a knowledgeable manner; requires thorough understanding of Sunshine Village’s services and products. Dealing with challenging guest situations in a friendly and professional manner; this includes using the switchboard and dispatch in the event of emergencies. Completing accurate, daily cash-outs. Maintaining public areas in and around the hotel as required. Other duties as assigned including cross-departmental utilization in night audit, concierge, and janitorial departments. And you have: Passion for providing excellent guest service. Previous hotel and/or guest service experience. Previous cash handling and computer experience with highly proficient skills. Positive attitude, excellent communication, organizational, and time management skills. A physically demanding position that requires standing for long periods of time and some heavy lifting. Current First Aid and CPR preferred. Additional Considerations: Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty. This position requires the ability to stand for long periods of time, occasional heavy lifting, and good mobility in an upper alpine environment. Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor role at a ski area. This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code. Can’t wait to get started? Great, because we can’t wait to hear from you! Click the "Apply Now" button above to get started!
Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.
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About Sunshine Village Ski & Snowboard Resort
Banff Sunshine Village, is Banff's premier ski and snowboard Resort. Established in 1928, Banff Sunshine has been inspiring visitors to Banff National Park to fall in love with skiing, snowboarding, and the Canadian Rockies.
What makes Banff Sunshine Village unique, is our SNOW! Each year we received an average of 30 feet of Canada's Best Snow. Our location high on the Continental Divide makes us a magnet for snow. At Sunshine Village, we also boast Canada's longest non-glacier ski season. We're open for skiing and snowboarding from early November until late May.
At Banff Sunshine we call the beautiful World Heritage Site of Banff National Park home. We're known for our abundance of natural snow, high speed chairlifts, great service and stunning views of the Canadian Rocky Mountains.
Learn more about us at www.skibanff.com.