Job Title: International Imports & Exports Supervisor

Location: Barrie, Ontario

Shift Time: 8:00am to 4:30pm (In-Office)

Terms: Permanent Full-Time

Salary: Competitive, based on experience

Reports To: Operations Manager

Open Vacancy: Yes

Salary Range: $70,000.00 to $85,000.00

About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose:

To oversee the Imports & Exports departments and coordinate international imports through air, ocean, and rail.

Duties & Responsibilities: 

• Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success
• Live our company core values and support a well-organized, respectful, and service-focused work environment
• Supervise import & export department staff workload and assist them with all aspects of their duties
• Quote international agents and commercial clients
• Arrange new freight for commercial clients
• Monitor, organize & manage incoming emails to department mailbox
• Track import & export shipments and arrange the necessary customs clearance & deliveries
• Process charges for shipments and review any billing/charge discrepancies
• Correspond with international agents and update them on their shipments and any questions regarding import to Canada
• Provide direction with routing of shipments and assist team members with their routing
• Provide support and communication with problem shipments
• Ensure timely billing of all files
• Assist other operations departments as needed
• Coach, mentor, lead and develop team members to support personal growth and development I.E; fully cross train team members
• Help resolve employee concerns, disputes and handle escalations with the support of the manager
• Be an advocate for company initiatives
• Participate in the development and implementation of KPI goals, objectives, policies, and priorities of the import & export departments as per management direction
• Evaluate employee performance and provide constructive feedback
• Enforce company policies & procedures
• Participate and complete employee appraisals
• Participate in onboarding new employees as needed
• External coaching opportunities and ongoing support from management will be available to support personal and professional growth

Mindset & Personality:

• Problem Solving: Strives to understand contributing factors and works to resolve complex situations
• Team Oriented: A focus on working as a team to help achieve common company goals
• Customer Service Oriented: Client focused and providing exceptional experience for our customers
• Responsive: Committed to a high level of responsiveness both inside our business and with our customers and vendors
• Proactive: Takes initiative and an organized approach to day-to-day operations as well as future needs
• Initiative: Takes action and seeks new opportunities while seeing tasks through to completion
• Quality of Work: Strives to eliminate errors, accurate work is a priority and seeks opportunities to improve processes

Professional & Educational Background:

• 10+ years in transportation or freight forwarding experience required
• Post Secondary education in Supply Chain Management considered an asset
• Knowledgeable in CargoWise or SoluShip considered an asset
• Experience working with Transportation Management Systems (TMS) and EDI Systems
• Strong knowledge of Canada & USA Customs cross border practices & procedures
• General knowledge of container port operations, rail line operations and airline cargo terminal operations considered and asset
• Certified and knowledgeable in Transportation of Dangerous Goods (Air, Sea, Ground) considered an asset

Skills & Ability:

• Communication: Has good listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation.

• Management: Coaching and mentoring team members for professional growth

• Multi-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and the executives.

• Productivity: Manages workload, works efficiently and meets the roles goals and company objectives

• Organization: Information is well organized, manages time effectively, and detail-oriented

• Interpersonal Skills: Builds strong relationships and works well with others

Effort & Working Conditions:

• Office Environment

Why Join Us? 

• Opportunity to shape client success and operational excellence in a dynamic logistics environment
• Collaborative and supportive team culture with a focus on continuous improvement
• Casual work environment
• Engaging social activities and events throughout the year
• Competitive salary and above-standard benefits with opportunities for professional growth
  • Extended health benefits
  • Dental care
  • Vision care
  • Employee Assistance Program
  • Life insurance
  • RRSP program

North American Freight Group is a company that truly values its employees. The company fosters a supportive and collaborative work environment, where management encourages growth through mentorship and career development opportunities.

Joining North American Freight Group means becoming part of a team that values innovation, teamwork, long-term plans based on our value proposal. Our turnover ratio is actual proof of our ethics and work environment.

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will collaborate with the employee to address them. Artificial intelligence (AI) is not used during the hiring process.