Role Overview & Mindset As an ERP Functional Analyst, you are the strategic and technical bridge between our clients' operational realities and the power of cloud technology. Possessing a strong client-facing mindset, you love leading conversations, simplifying complex concepts, and guiding teams through business process optimization and system adoption with empathy and clarity. We seek a self-starter who is naturally curious—someone who constantly strives to understand the "why" behind a business workflow to configure the most efficient system solution, rather than just executing on the "what." You are highly coachable, welcome constructive feedback as a tool for personal growth, and thrive as an active team player in a collaborative environment. Key Responsibilities Business Analysis & Workshops: Co-facilitate discovery workshops to gather comprehensive client business requirements and map current (As-Is) processes. Functional Design & Optimization: Analyze operational workflows (finance, supply chain, CRM), identify systemic inefficiencies, and design target (To-Be) functional architectures aligned with industry best practices. System Configuration (NetSuite): Translate validated workflows into functional specifications and handle direct configuration within the NetSuite platform (creating custom fields, forms, roles, dashboards, and approval workflows). Testing & Quality Assurance (UAT): Develop test scenarios, perform functional testing, and guide clients through User Acceptance Testing (UAT) to ensure system logic and data integrity. Deployment & Go-Live: Play an active role during critical deployment and Go-Live phases, assisting with data migration to ensure a smooth operational transition. Training & Documentation: Deliver engaging training sessions tailored for client Subject Matter Experts (SMEs) and end-users, and write clear functional guides to solidify ERP adoption. Post-Go-Live Support: Provide Tier 2/3 functional support and hypercare to clients during the operational stabilization phase immediately following deployment. Requirements & Qualifications ERP / SaaS Experience (Core Requirement): 1 to 5 years of experience in functional analysis, consulting, or software implementation within the ERP or major SaaS ecosystem. Client-Facing & Analytical Mindset (Core Requirement): Proven client-facing background with a natural ability to analyze, document, and improve complex business processes. Bilingualism (Core Requirement): Flawless verbal and written communication skills in both French and English (essential for handling our bilingual North American client base). Education: University degree in Management Information Systems (MIS), Information Technology, Business Administration (Operations/Logistics Management), or a related field. Nice-to-Haves: Foundational knowledge of corporate accounting: General understanding of standard financial workflows (General Ledger / GL, Accounts Payable / AP, Accounts Receivable / AR). Direct hands-on experience or certification with the NetSuite platform (or other mainstream ERP systems like SAP, Odoo, Sage, Microsoft Dynamics). Experience drafting process workflows using mapping tools (Lucidchart, Visio, Miro). Logistics Permanent, full-time position (40 hours/week). Hybrid Model: 3 days/week in-office at our Montreal office (near Sauvé metro station). This position requires proficiency in a language other than French due to the fact that 75% of our clients operate in English.