Bilingual Customer Service Supervisor Jobs in Bowmanville, Ontario, Canada
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Bowmanville, Ontario, Canada
Bilingual Customer Service Supervisor
Top Benefits
About the role
Our client located in Bowmanville is looking for a Bilingual Customer Service Supervisor to add to their team.
What’s in it for you
Base salary of $60,000
Comprehensive Benefits 2 weeks of vacation Profit Sharing Hours: In-office Monday to Friday from 9am-5pm
In this role, you will be responsible for
Reviewing department dashboards, tracking team KPIs, and monitoring queue health to manage staff productivity, quality, attendance, and workload balance. Prioritizing daily workloads across various product lines, service categories, and account portfolios. Managing aging claims, assigning action plans for stalled files, and ensuring service level agreements (SLAs) are met for new files, follow-ups, customer updates, and partner responses. Resolving operational bottlenecks with external contractors, service providers, manufacturers, vendors, and internal teams, and escalating high-risk customer or account concerns. Conducting team meetings to communicate priorities, supporting senior agents with operational decisions, and providing weekly one-on-one coaching sessions. Leading bi-monthly operational performance meetings, auditing case quality, and presenting monthly KPI results, cycle times, and backlog trends to senior leadership. Collaborating cross-functionally with internal departments (IT, Finance, Client Services) and external partners to drive continuous improvement and update standard operating procedures. Managing major service disruptions, system issues, or unexpected workload spikes, and handling any other duties as required.
The ideal candidate will have
Fluently bilingual in both French and English (written and spoken)
2 years of experience in a supervisory or team lead role within customer service, warranty, or claims operations University Degree in Human Resources, Business Administration, or a related field Experience managing operational service levels (SLAs) Strong analytical skills with the ability to review departmental scorecards, track productivity trends, and analyze backlog data High proficiency in Microsoft Office, particularly Word and Excel Excellent interpersonal, communication, and coaching skills with a solutions-oriented approach
Send your resume today to be considered for this position.
AI Disclosure: We utilize AI-powered tools on job posting platforms for the initial screening and ranking of applications based on job-related criteria. AI technology is also employed in our recruitment process to streamline and facilitate interview scheduling and note-taking. It is important to note that AI is not used for making final hiring decisions.
Type of Vacancy: This posting is for an existing vacancy.
BlueSky Personnel Solutions is an equal opportunity employer who welcomes resumes from all interested. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact BlueSky Personnel Solutions.
We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.
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About BlueSky Personnel Solutions
BlueSky Personnel Solutions, an award-winning recruitment firm, specializes in bilingual English/French placements. For over 25 years, we have connected individuals to their dream jobs and helped companies build dream teams to grow their businesses.
We cater to a wide range of roles, from entry-level positions to executive management in office administration, across Canada. Our extensive network includes some of the most talented bilingual staff available in the market. Our internal team is fluently bilingual, ensuring that HR managers can seamlessly fill positions without needing to speak French or English.
🏆 Awards and Recognitions:
- Best Bilingual Recruitment Agency in Canada
- Ontario’s Bilingual Staffing and Recruitment Experts of the Year
- #1 Recruiter Agency in Toronto by Top Recruiter
- Gold Stevie Award for Thought Leadership in Recruitment
- Gold Stevie Award – Maryanne Mesic for Recruiting or Talent Acquisition Professional of the Year
- Silver Stevie Award for Talent Acquisition & Retention Solution Provider
- Gold Stevie Award for Women-Run Workplace of the Year (10 or fewer employees)
- HR Reporter Reader's Choice Award Winner
Notable Achievements of Julie Labrie, President:
- #3 Recruiter in Canada by Top Recruiter
- Top 100 Staffing Leaders to Watch by The World Staffing Awards
- Influential Businesswomen Awards – Best Bilingual Recruitment Expert
Julie Labrie, our president, is not only a successful entrepreneur but also the author of the #1 bestselling book, "How to Find the Best Talent to Grow Your Business". Her book has garnered high praise from leading industry professionals.
As a trusted media commentator, Julie provides talent management and career advice across numerous platforms (TV, radio, print), including CTV, CBC, Global News, NewsTalk 1010, Radio-Canada, HR Reporter, TFO, Recruiting Daily to name a few. She is also a columnist and resident recruitment expert for The Globe and Mail.