Company Description BLANCO is a premium global brand focused on transforming everyday kitchen chores into enjoyable experiences through its thoughtfully designed kitchen water hub solutions. Centered around the BLANCO UNIT and its “Drink, Prep, Clean” pillars, the company offers a wide range of sinks, high-end faucets, water optimization systems, accessories, and organizational products that can be seamlessly customized to fit individual kitchens. Founded over 100 years ago and part of the BLANC & FISCHER Family Holding, BLANCO has grown into an internationally recognized leader with subsidiaries in Europe, North America, and APAC, and a presence in about 100 countries. The company’s headquarters and key production sites supporting the North American market are located in Southwest Germany and Canada. BLANCO Canada, together with BLANCO America, has proudly served customers in North America for over 30 years.

Role Description This is a maternity leave 18-month hybrid Customer Care Representative role based in Brampton, ON, with a combination of in-office work and some flexibility to work from home. The Customer Care Representative will provide a premium experience for all BLANCO customers throughout the product lifecycle by addressing inquiries, resolving issues, and providing information about our products and services. CCRs are product experts and brand ambassadors who build strong relationships and drive customer satisfaction, creating a competitive advantage and brand loyalty. This 18-month contract will perform order entry and maintain data to ensure a seamless transition.

Key Responsibilities

• Provide a premium experience through all customer interactions:
• Order Entry: Receive and process customer orders accurately and efficiently; verify product availability, pricing, and shipping details; collaborate with sales, finance, and logistics to fulfill orders promptly
• Phone Communication: Answer incoming calls promptly and professionally; listen attentively to customer concerns, inquiries, and requests; provide accurate information about products, services, and order status
• Email Management: Monitor and manage personal emails, emails sent from general inboxes; respond to emails promptly, addressing questions, concerns, and feedback; maintain a courteous and helpful tone in written communication
• Become a product expert and act as a brand ambassador
• Collaborate with fellow CSRs, Sales (incl. third-party agents), and cross-functional teams to provide a premium customer experience
• Participate in team meetings, training sessions, and process improvement initiatives
• Become market and channel champions with a clear focus on account ownership
• Develop deep customer relationships and drive brand loyalty
• Maintain a professional, friendly manner at all times
• Actively participate in the company’s revenue growth by upselling and product consulting
• Provide backup and support for other regions/channels
• Perform other duties, as directed by Customer Service Manager

Qualifications 3+ years of customer service experience Strong data- and order-entry skills Clear verbal communication and proficient writing skills Customer-centric attitude: Patience, empathy, and a genuine desire to assist Problem-solving skills: Ability to handle customer inquiries and resolve issues effectively with a continuous improvement mindset Time management: Multi-task, prioritize and manage workload efficiently Strong computer skills (e.g., Microsoft Office) and familiarity with phone applications Ability to collaborate, adapt and respond to different personalities in a professional manner Experience with SAP or similar ERP systems, and/or CRM software a plus