EVENT SUPERVISOR / SHIFT LEAD

Location: Toronto and the Greater Toronto Area Employment Type: Casual / Part-Time Schedule: Evenings and weekends Compensation: $24.00 per hour

ABOUT THE ROLE

Join the team behind Fever’s Candlelight Concerts, a global live music experience known for transforming unique venues into immersive performances illuminated by candlelight. Fever is seeking a reliable, organized, and confident Event Supervisor / Shift Lead to oversee the on-site delivery of Candlelight Concerts and other live experiences across Toronto and the Greater Toronto Area. The Event Supervisor / Shift Lead serves as the main on-site point of contact and is responsible for guiding event staff through setup, guest arrival, seating, performances, and teardown. The successful candidate will be a strong communicator and hands-on leader who can make decisions, solve problems in real time, and maintain a professional and welcoming environment for guests, staff, musicians, venues, and vendors.

KEY RESPONSIBILITIES

Event Leadership and Operations Lead and supervise event staff throughout the full event lifecycle, including load-in, setup, guest arrival, performances, and teardown. Act as Fever’s main on-site representative and communicate regularly with the Event Manager and production team. Review the event Run of Show and assign staff to positions such as ticket scanning, greeting, ushering, merchandise, and guest photo experiences. Communicate staff expectations, monitor performance, coordinate breaks, and address attendance or conduct concerns. Ensure events are delivered safely, professionally, on schedule, and in accordance with Fever’s standards. Make announcements or coordinate pre-recorded announcements before performances. Respond calmly and effectively to operational challenges, last-minute changes, and incidents.

Venue and Artist Coordination

Connect with venue representatives to confirm important event information, including emergency procedures, exits, washrooms, break areas, and venue-specific requirements. Welcome musicians and coordinate with artists, venue staff, security, vendors, and audiovisual teams. Provide musicians with appropriate timing calls before each performance. Maintain positive and professional relationships with staff, musicians, venue partners, and other event stakeholders.

Setup, Teardown, and Inventory

Lead the unloading, setup, testing, and placement of candles, signage, candelabras, candle stands, and other event equipment. Ensure ticket-scanning phones, photo equipment, hotspots, point-of-sale equipment, and other event technology are charged, prepared, and operational. Establish seating zones and ensure the venue is properly prepared before doors open. Monitor on-site inventory and identify equipment, battery, merchandise, or supply needs. Lead the teardown, equipment count, packing, and load-out process following the event.

Guest Experience and Safety

Ensure guests receive welcoming, professional, and efficient service. Respond to customer questions, concerns, accessibility needs, and special requests within established policies. Support crowd management, guest flow, seating, and late-arrival procedures. Escalate unresolved customer concerns and operational incidents to the appropriate Fever representative. Complete an incident report when required.

Reporting and Administration

Complete and submit an accurate end-of-shift report following each event. Record staff, musician, and security arrival and departure times. Report staffing concerns, operational issues, incidents, inventory needs, sales or photo-experience totals, and other relevant event details. Communicate any follow-up needs to the Event Manager and production team.

QUALIFICATIONS AND SKILLS

Previous experience supervising teams in live events, hospitality, entertainment, customer service, retail, or a similar environment. Strong leadership skills with the ability to delegate responsibilities, provide direction, and hold team members accountable. Excellent verbal and written communication skills. Strong organizational, time-management, and decision-making abilities. Confident handling unexpected situations and solving problems in a fast-paced environment. Comfortable enforcing event policies professionally and respectfully. Strong customer-service skills and the ability to remain calm when addressing guest concerns. Comfortable using smartphones, ticket-scanning applications, point-of-sale systems, and digital reporting tools. Reliable, punctual, detail-oriented, and able to work independently. Able to work collaboratively with event staff, musicians, venue representatives, security teams, and vendors.

PHYSICAL AND SCHEDULING REQUIREMENTS

Available to work flexible evening and weekend shifts, including late-night teardown. Able to stand and move throughout the venue for extended periods. Able to assist with event setup, teardown, and the movement of equipment. Able to travel to event venues throughout Toronto and the Greater Toronto Area. Shift availability will vary depending on the event schedule.

HOW TO APPLY

Please submit your resume and a brief summary of your relevant leadership, event, hospitality, or customer-service experience to sherisse.bailey@feverup.com.