Job Description Build the future with us Are you driven by customer service and eager to contribute to the mission of a company that aims to help its clients feel confident and secure about their future? As an Automobile Claims Adjuster, you will play a key role in supporting policyholders throughout all stages of their claims process. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. The Assistance and Claims Vice Presidency is recognized for the priority it places on customer satisfaction and the continuous improvement of its processes. On the front lines, you will contribute directly to delivering a claims experience that is human, thorough, and positive. The Assistance and Claims team, bringing together Prysm and iAAH, is currently looking for candidates to join its team of automobile claims experts. ______________________________________________________________________________ What you’ll accomplish with us As an Automobile Claims Adjuster, you’ll be at the core of our mission. Here are the main responsibilities: Respond to incoming calls related to new claims and follow-ups on existing files, representing approximately 50% of daily work time in a call center environment. Analyze, process, and follow up on automobile claims files, including managing received documents, evaluating information, and taking required actions. Make outbound calls to policyholders and involved parties to obtain, validate, or clarify the information required to process claims. Collaborate closely within a processing team of approximately 15 experts responsible for a shared pool of files, contributing to task completion during dedicated periods. Actively participate in handling calls for all teams during scheduled periods to ensure consistent and efficient service delivery to all clients. ______________________________________________________________________________ What could accelerate your success in this role We’re looking for someone who: Is known for their empathy, kindness, patience, and excellent customer service skills, combined with a positive attitude and strong open-mindedness. Stands out for their ability to work effectively as part of a team, demonstrating collaboration, respect, and professionalism. Demonstrates strong ability to manage stress and priorities while maintaining a structured approach in a high-volume environment. Is recognized for their analytical skills and sound judgment, enabling them to understand situations, assess information, and make appropriate decisions. Has relevant education, such as a high school diploma with a minimum of 3 years of work experience, a completed college diploma, or a university degree; holding an AMF claims adjuster license is considered an asset. Advanced level of French proficiency is required, as the role involves handling calls, emails, and regular communications in French with clients and internal colleagues ______________________________________________________________________________ Work Schedule and Employment Conditions 7-hour workday. Day shift: start times vary between 8:00 a.m. and 9:30 a.m. Evening shift: one evening per week. Weekend schedule: one Saturday out of four. Overtime opportunities are regularly offered to cover certain evenings, Saturdays, or during peak periods. Overtime is paid at time and a half starting from the 35th hour worked. The entry-level salary for a claims adjuster is conditional upon obtaining the AMF claims adjuster license within 12 months of hiring. ______________________________________________________________________________ Why you’ll love working with us A work environment where learning and development merge with a collective pursuit of excellence; A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed; The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces; Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more! ______________________________________________________________________________ Apply now and get ahead of your career, where your talent really belongs! ______________________________________________________________________________ Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you! Location(s) Quebec / 1080, Grande Allee West Other Possible Location(s) Company Industrial Alliance, Auto and Home Insurance Inc. Posting End Date 2026-07-20 Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes. 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