Customer Service - Camp STEAM - Remote - British Columbia

• British Columbia

Customer Service

Do you have a passion for education and learning? Do you love working with children and youth? Consider joining our not-for-profit and help us achieve our mission of inspiring the next generation of STEAM professionals.

Note that this Customer Service position is remote for British Columbia residents, with potential occasional travel to our BC-based camp locations (Burnaby, Port Moody, Victoria) as required. This position runs from the beginning of May through the end of August.

Why join Camp STEAM?

• Daytime work hours
• Fun work environment and culture
• Professional Development
• Future Opportunities

Responsibilities

As Customer Service, your duties and responsibilities may include some or all of the following:

• Respond to parent emails and phone calls in a timely, professional manner
• Provide accurate information regarding camp programs, policies and procedures
• Conduct phone calls with parents to discuss behavioural incidents, disciplinary actions, and camper removals when required
• Address challenging or escalated parent interactions with professionalism and discretion
• Supporting and addressing camp staff concerns
• Perform other duties as assigned by management to support camp operations

Successful Candidates Should Possess:

• Strong written and verbal communication skills
• High level of professionalism, discretion, and sound judgment
• Ability to manage difficult or sensitive conversations calmly and effectively
• Strong organizational skills and ability to work independently in a remote environment
• Willingness and ability to travel, sometimes on short notice, as operational needs require
• This position may be funded through the Canada Summer Jobs program. Applicants must be Canadian citizens, permanent residents, or protected persons to be eligible.

Hourly Wage

$21.00 per hour

Camp STEAM is an Equal Opportunity Employer committed to building a diverse and inclusive team. We encourage applications from all qualified individuals and welcome those who may contribute to further diversification, including Indigenous youth, racialized youth, Black youth, youth with disabilities (visible or invisible), 2SLGBTQI+ youth, and youth living in rural or official language minority communities. This position also supports national priorities such as exposure to technology and digital skills, including foundational artificial intelligence skills, and contributes to local priorities *through children and youth programming.*We are committed to providing accommodation in accordance with applicable human rights and accessibility legislation in Ontario, British Columbia, and Alberta throughout the recruitment, selection, and employment process.