Children & Youth Program Supervisor

Non Union Position

Work Schedule

Sunday–Thursday (September–June), Monday–Friday (July–August).

Pay: CAD $70,000 - $74,000

Summary

The Children and Youth Program Facilitator provides leadership, operational oversight, and clinical supervision for all programs in the Child and Youth Program. This role ensures safe, inclusive, high-quality, and financially responsible services while aligning programs with community needs, driving continuous improvement, and ensuring compliance with organizational and regulatory standards.

Key Responsibilities

Program Leadership

Make decisions on program continuation based on registrations, seasonal demand, resources, and strategic priorities. Develop, pilot, and adapt programs to meet community needs and participation trends. Analyze program outcomes, participation metrics, and feedback to implement improvements. Ensure programs uphold inclusion, safety, quality, and compliance standards. Provide strategic recommendations for departmental growth, resource allocation, and program innovation.

Clinical Oversight & Risk Management

Guide staff on behavioural strategies and managing complex participant needs. Advise on inclusion/exclusion decisions, ratios, pairings, and risk management. Oversee care for children with medical needs, including seizures, ensuring protocols are followed. Ensure programs comply with legal, regulatory, and organizational policies. Monitor risk management procedures and proactively address potential safety or liability issues.

Staff Leadership & Development

Lead, mentor, and supervise program staff. Conduct staff performance evaluations and implement professional development plans. Foster a positive, professional, and inclusive staff culture. Ensure staff are paid accurately and on time, submit payroll variances, and troubleshoot issues. Participate in staff interviews and assist HR with hiring decisions to ensure quality staff. Provide training on behavioural strategies, inclusion, safety, program protocols, and operational procedures.

Financial & Operational Management

Oversee program budgets, monitor expenses, and report variances. Purchase materials and ensure staff have access to necessary resources. Coordinate program logistics, scheduling, communications, and social media. Oversee program technology, registration systems, and communication platforms to ensure accessibility, efficiency, and security.

Family, Community & Stakeholder Relations

Serve as the primary contact for families, community partners, and stakeholders. Address family concerns and complaints professionally and in a timely manner. Communicate program updates, outcomes, and strategic initiatives clearly. Build and maintain partnerships to enhance program offerings and community engagement.

Program Administration & Evaluation

Manage intake, consent, emergency contacts, and non-confidential operational records. Oversee registration and application processes. Lead program evaluation, integrate staff and family feedback, and recommend continuation, adaptation, or discontinuation of programs. Track program metrics, participation, and outcomes for reporting to senior leadership and funders.

Qualifications & Skills

Graduate degree in psychology, education, behaviour analysis, or related field is preferred-other strong candidates may be considered. ABA training is an asset. Extensive experience in program leadership, clinical oversight, and staff supervision. Proven ability to manage high-risk community programs safely and effectively. Strong financial, operational, and organizational skills. Exceptional interpersonal, communication, and strategic planning skills. Experience with program evaluation, staffing decisions, and continuous improvement initiatives. Ability to work a flexible schedule – Sunday–Thursday (September–June), Monday–Friday (July–August).