Claim intake & validation

Reviewing and researching reported claims to determine their validity Reviewing shipment documentation (bills of lading, delivery receipts, inspection reports, photos) to establish proof of loss or damage

Investigation

Investigating and analyzing cargo claims for loss, damage, and delays to determine company liability and costs while protecting company and customer interests Determining whether the carrier, the shipper, or the company bears liability

Documentation & filing

Managing the documentation and submission process for each claim, and collecting the necessary documents and information to file, investigate, and resolve claims in a timely manner

Communication & follow-up

Making contact with carriers, insurance companies, salvage companies, and customers regarding claims made by customers, receivers, or shippers for damaged goods or shortages of freight Building and maintaining relationships with carriers, insurance companies, and customers Serving as the primary point of contact for freight-claims-related information and coordinating with relevant internal departments

Resolution & collections

Negotiating settlements and resolving claims Handling collection efforts from clients and carriers related to outstanding claims Working with accounting and collections staff to resolve carrier and customer accounting issues tied to claims

Reporting & process improvement

Proactively reviewing outstanding claims and preparing regular reporting for leadership on claim status Generating and analyzing claims data (trends, costs, resolutions) and recommending ways to reduce claim frequency Helping improve claims processes and develop efficiencies

About You

Prior claims experience Customer service experience Logistics

Pay Range

$55,000 - $65,000 per year

This position for employment is for a current vacancy with Highspring’s client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing position. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Vaco by Highspring values a diverse workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if one is needed to participate in the job application or interview process, please contact HR@vaco.com . Vaco by Highspring respects your privacy and is committed to providing transparent notice of our policies in English here and in French here. Additionally, the company uses AI to perform preliminary screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco/Highspring does not know and cannot opine on if its client’s use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Having said that Vaco by Highspring believes that the salary range referenced reasonably estimates the base compensation for an individual hired into this position. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company’s retirement plan (or similar retirement benefits).

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