Client Services Manager Jobs in Burlington, Ontario, Canada
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Burlington, Ontario, Canada
Manager, Client Services - Security Operations
Top Benefits
About the role
The Manager, Client Services - Security Operations is responsible for leading, managing, and supporting the day-to-day operations and service delivery of a diverse portfolio of security services across the Pacific Region, including mobile security operations and site-based security contracts. The role provides operational leadership, strengthens client relationships, supports frontline teams, and ensures consistent, high-quality service delivery across multiple client sites and service environments.
Salary: $80,000 to $100,000
Key Responsibilities
Build and maintain strong client relationships, acting as a trusted advisor on security, safety, and operational solutions. Manage a diverse portfolio of client accounts, ensuring consistent service delivery, contract compliance, and regular on-site engagement. Develop and implement customized security solutions that address client needs, reduce risk, and optimize security coverage. Oversee day-to-day security operations, including staffing, scheduling, site coverage, and ensuring all shifts are filled by trained and qualified security professionals. Ensure operations remain compliant with contractual obligations, company standards, and applicable British Columbia security and employment legislation. Lead new account start-ups and transitions, coordinating staffing, training, site requirements, Standing Orders, reporting processes, and operational readiness. Provide leadership during incidents and critical situations, ensuring appropriate response, escalation, communication, and follow-up. Establish and monitor key performance indicators (KPIs), using operational data and reporting to identify trends and drive continuous improvement. Oversee site-level security procedures and systems, including CCTV, access control, incident reporting processes, and site-specific operational requirements. Monitor account financial performance, including margins, site costs, spending controls, and opportunities to improve operational efficiency. Support client retention and account growth by identifying opportunities for service improvements and participating in contract renewals and rate discussions. Maintain a strong on-site presence and work closely with clients, security teams, and internal departments to proactively address operational challenges.
Required Qualifications & Experience
Demonstrated leadership experience with the ability to motivate, develop, and lead high-performing teams. A minimum of 4-6 years of progressive security operations experience in a management or leadership capacity. Proven experience managing client relationships, resolving complex operational challenges, and identifying opportunities for account growth and service improvement. Strong operational leadership experience, including overseeing large teams and supporting multiple client sites. Excellent verbal and written communication skills, with the ability to build effective relationships with clients, employees, and internal stakeholders. A calm and decisive approach under pressure, supported by sound judgment and a hands-on approach to problem-solving. Experience developing operational documentation, including policies, procedures, reports, business cases, post orders, and staffing schedules. Strong organizational, analytical, and administrative skills, with proficiency in Microsoft Office applications. A valid Class 5 BC Driver's Licence and access to a reliable vehicle for travel between client sites. A solid understanding of financial management within a service-based environment, including labour costs, margins, budgets, and other key cost drivers.
What We Offer
Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate. Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed. Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow. Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.
Why Join Us?
At Securiguard, We Live By Our R.E.A.C.H. Values
Respect
Empathy
Accountability Courtesy Honesty
At Securiguard, you'll be part of a team that values collaboration, innovation, and employee growth. This is more than just an administrative role-it's an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment.
Ready to join the team? Apply today!
Salary: $80000 - $100000 per year
About Securiguard
Securiguard has proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and has the largest and highest accredited K-9 detection and screening division in Canada.
With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4,000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.
We make people feel safe and inspire our staff to believe they can make a difference in everything they do. We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category.