London: based at 2 Cavendish Square with travel to Prestatyn, Birmingham and Manchester as required

Full-time, 37.5 hours per week, Monday – Friday

Permanent Contract

We’re looking for a L&D Facilitator Revenue Cycle to join our Centre of Excellence Learning and Development team, based in London.

In this role, you’ll support colleagues across our Revenue Cycle function to build the knowledge, skills and confidence they need to deliver consistently high standards in their roles. Working closely with operational teams, you’ll help shape and deliver learning that strengthens performance, improves service delivery and creates a more connected way of working. With a mix of face to face, virtual and digital training, and regular travel to Prestatyn, Birmingham and Manchester, you’ll work across a wide network, building strong relationships and helping teams feel supported, capable and confident in their day to day roles.

As an L&D Facilitator Revenue Cycle, you’ll take ownership of designing and delivering engaging, practical training that reflects the realities of the role. This is a hands on position where you’ll move between facilitating sessions, creating content and collaborating with stakeholders to understand what great looks like in practice. You’ll play an important role in bringing consistency to how teams operate, helping to embed processes, improve service quality and support colleagues to reach full productivity.

With exposure across multiple areas including Front and Back office functions, Contact Centre and Patient Access, you’ll have the opportunity to continuously develop your own skillset while shaping how learning is delivered across the business.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Centre of Excellence Learning and Development, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What You’ll Do

Design and deliver high quality training across face to face, virtual and digital formats Work closely with stakeholders and subject matter experts to align learning with operational needs Facilitate engaging sessions covering systems, processes, policies and customer service Evaluate learning outcomes and continuously improve training based on feedback and performance data Support consistency and quality across Revenue Cycle teams through effective learning solutions

What You’ll Bring

Proven experience designing and delivering training programmes and facilitating engaging learning sessions Strong communication skills with the ability to build relationships and influence stakeholders at all levels Experience using digital learning tools and creating training materials aligned to business needs Highly organised with the ability to manage multiple priorities in a fast paced environment Solid understanding of adult learning principles and a proactive, solution focused approach

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Benefits

By caring for our colleagues, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a L&D Facilitator Revenue Cycle, you’ll be eligible for:

25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you Private Healthcare Insurance for treatment at our leading hospitals Private pension contribution which increases with length of service Season Ticket Loan and Cycle to Work scheme Group Life Assurance from day one Critical illness cover Enhanced Maternity and Paternity pay Corporate staff discount for all facilities including Maternity packages at The Portland Comprehensive range of flexible health, protection and lifestyle benefits to suit you Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values

Unique and Individual: We recognise and value everyone as unique and individual Kindness and compassion: We treat people with kindness and compassion Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.