WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward. Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception. Over seventy years strong—and still helping organizations work smarter and move faster. Receptionist Role Overview As the first point of contact the Receptionist plays a vital role in shaping the experience of everyone that comes through the door. Reporting to the WCD Team Lead, this position is responsible for creating a welcoming, professional, and seamless front-of-house experience for employees, clients, and visitors. This role is based onsite and operates 3 days per week (Tuesday through Thursday), making it an ideal opportunity for someone seeking a consistent, part-week schedule while still being highly engaged in our day-to-day operations. Your attention to detail, proactive mindset, and passion for delivering exceptional service will help ensure our office runs smoothly and reflects the high standards of WCD. If you enjoy connecting with people, staying organized, and taking ownership of creating a positive workplace environment, this role is for you. Responsibilities As the first point of contact for employees, guests, and external partners, this role is responsible for delivering a professional, welcoming, and efficient front-of-house experience. The position plays a key role in supporting daily facility operations by ensuring a safe, organized, and well-maintained work environment, while providing administrative and customer service support to internal teams. A strong focus on communication, responsiveness, and attention to detail is essential to successfully manage a variety of tasks and interactions. Primary responsibilities include: Greet employees and guests professionally and courteously Welcome visitors and guide register into the system as guests Alert internal contact of their visitors’ arrival Issue visitor cards & track returns Guide 3rd party services companies to designated floor Support with Administration purchase order creation Alert security of any entry door breaches Maintain the coffee machines on the reception floor Answer telephone, screen and direct calls to appropriate parties. Provide general administrative support to the Facility team. Maintain appropriate records and provide reports for areas of responsibility. Ensure consistent implementation of standards for clean and tidy facilities and support operations through site-base auditing. Provide basic and accurate information in-person and via phone/email Handle all employee and guest inquires professionally and courteously Cross train with other team members for sick time and vacation coverage Offer exceptional customer service at all times Additional tasks as assigned

Candidate Profile Education High school diploma or GED is a requirement

Skills and Experience A solid understanding of computers and office equipment is a requirement Strong ability to remain organized and manage multiple projects and duties and conflicting timelines Skills to be detail-oriented is a requirement Ability to be resourceful and proactive when issues arise Strong fluency in English written and verbal skills is a requirement Exceptional customer service Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.