About Us

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Director to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our clients proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.

Responsibilities

Accountable for the overall performance, health, and success of the account Reports into a Group Account Director, with responsibility for leading day-to-day account operations and client delivery Building and managing client relationships at the senior level Provides strategic client leadership by seeing the bigger picture and bringing forward smart solutions across CRM, technology, data, and creative Planning, developing, and managing clients’ CRM strategies Overseeing the smooth and successful production of campaigns Manages and supports the account team, ensuring clear direction, strong collaboration, and high-quality work Taking a proactive approach to anticipating internal and external concerns Proactively identifying new business opportunities leading to organic growth Utilizing your leadership skills to push clients, the team and the agency in the most productive direction

Desired Skills & Experience

Has 2+ years as an Account Director in a CRM agency setting Has 8+ years relevant industry experience Solid understanding of CRM and MarTech tools and platforms The ability to plan and strategize at a senior level Experience working on U.S. CRM programs is a strong asset Proven ability to manage a team and provide clear direction, coaching, and support Strong ability to execute projects with attention to timelines, details, budgets, and client expectations A keen attention to detail and budgetary restraints

This is a hybrid role and employees are expected to work from our Toronto office three days per week.

JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at careers@jamcrm.com.