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Location- This role is in-person at North Campus Edmonton.

Reporting to the Manager, Technical Services, the Supervisor, Clinical Systems & Data Management Services plays a critical role in ensuring the effective operation and strategic management of all clinical software systems, privacy and security, scheduling, and data management services for the Oral Health Clinic (OHC) and Satellite Clinics.

The Supervisor oversees a team that supports a suite of specialized clinical applications while ensuring robust data governance and integrity. They will be responsible for maintaining the school’s Electronic Health Records (EHR) involving the accurate capture and secure storage of all patient and clinical records to mitigate privacy risk and maintain security through strict compliance with regulatory frameworks (e.g., HIA, POPA, AITA).

The Faculty of Medicine & Dentistry is one of the world’s top academic health science centres. With 21 departments, multiple research institutes and centres, and a focus on excellence in education, research, and clinical care, the faculty trains outstanding medical and dental professionals and drives global health innovation in collaboration with partners across sectors.

• Oversee the maintenance, configuration, and integration of core clinical software systems

• Facilitate the planning and execution of major system migrations, upgrades, and "go-live" events including developing contingency plans and managing change control.

• Serve as the technical liaison with software vendors to manage upgrades, troubleshoot complex faults, and ensure service level agreements (SLAs) are met.

• Develop, implement, and maintain efficient, standardized scheduling policies and procedures across all clinical programs and services.

• Establish and enforce rigorous standards for data integrity, security, and backup for all clinical systems, ensuring compliance with privacy regulations.

• Lead and coordinate audits related to HIA/POPA compliance, data security, and EHR system access controls.

• Perform supervisory duties which includes performance management, coaching, providing feedback, conflict resolution and the delivery of annual performance reviews.

• Post-secondary education in Health Informatics, Computer Science, Information Technology, Business Administration, or a related field.

• Proven experience in a supervisory or lead role, particularly in a healthcare or clinical setting.

• Minimum 18 months of extensive, hands-on experience with the administration and support of specialized clinical software.

• Strong understanding of data management principles, data security protocols (e.g. IST’s IT Security Policy), and privacy legislation (e.g. HIA, POPA, AITA)

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package*.*

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.