We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.

Reporting to the VP, Supply Chain, the Director, Distribution Operations will lead the strategic and day-to-day operations of the distribution network to ensure optimal efficiency, customer satisfaction, and operational excellence across all regions. This role is responsible for overseeing end to end warehouse operational processes and continuous improvement initiatives across the distribution centers and branch network including the overall design and performance of the distribution network. This includes how product moves from suppliers through warehouses and ultimately to our customers. The ideal candidate will be a hands-on, data-driven leader with a proven track record of designing and scaling logistics operations.

What you will do:

• Provide direct oversight and leadership of the Calgary Distribution Centre, and operational guidance and support to regional hubs through the local operations leadership team.
• Lead and manage all aspects of a cross province, multi-site, distribution center operation focused on safety, customer service, productivity and cost ensuring timely, accurate, and cost-effective order fulfillment and delivery.
• Develop and implement short- and long-term distribution strategies to support business growth, cost optimization, and customer service excellence ensuring best-in-class service and accuracy across all distribution activities.
• Innovate the design, structure, and flow of the distribution network ensuring products move efficiently within the network and to our customers.
• Lead, mentor, and develop regional site leaders and national support teams building a high-performing, safety-focused team.
• Implement and maintain performance metrics, reporting and KPIs to drive improvement, accountability and results.
• Optimize inventory flow through the network and minimize costs through effective space utilization, slotting, and warehouse management systems.
• Partner with IT, procurement, transportation, and other key stakeholders to improve supply chain efficiency.
• Drive strategic initiatives such as automation, WMS upgrades, and process re-engineering.
• Ensure all operations comply with health, safety, legal, and environmental standards.

Qualifications:

• Bachelor’s degree in Supply Chain, Logistics, Engineering, or a related field.
• 5+ years of progressive leadership in distribution, logistics, or supply chain operations.
• Proven experience in managing multi-site or regional warehouse operations.
• Experience with Lean Principles, Kaizen, 5S or other process improvement methodologies considered an asset.
• Proficient in WMS/ERP systems such as SAP, Manhattan, Oracle, or similar platforms. Implementation experience considered and asset.

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada’s Best Managed Companies. ROBINSON is committed to a diverse, inclusive, and respectful workplace. We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work.

ROBINSON will provide accommodation for candidates with disabilities throughout our interview and selection process.

Thank you to all interested candidates, only those selected for an interview will be contacted.