Director, Event Operations - 12 Month Contract Jobs in Calgary, AB
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Calgary, AB
Director, Event Operations (Banquets) - 12 month contract
Top Benefits
About the role
Company Description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Fairmont Palliser | A Legacy of Excellence, A Future of Possibility
For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.
Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.
Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Director, Event Operations (Banquets). Inspire and create the grandest experience for our guest, clients and colleagues every day. Create for yourself a career and develop within a world class hotel operation. This key leadership position will oversee the newly renovated Event space at the hotel, the executive boardroom on the Penthouse level and multiple off-site catering events throughout the year. Reporting to the Director, Food & Beverage.
Key Responsibilities
- Develop and enhance service standards through disciplined administration of departmental Standard Operating Procedures and excellent attention to detail
- To enhance the leadership skills of the Event Operations leadership team. This includes the development of decision-making skills, performance management techniques, function planning ability, process mapping and analysis, and sense of urgency and ownership
- Ensure effective working relationships and clear communication are maintained with all colleagues and leaders in the Event Operations Department
- Critically assess procedures, policies, and methods of operation and alter them where necessary
- Ensure the financial success of the department by monitoring productivity, revenues and costs. To proactively implement appropriate procedures or programs wherever necessary.
- Liaise with the Event Sales & Services Team to ensure that a common vision is shared
- Work with clients, ES&S and Hotel Sales to develop new programs and services in order to offer a unique and personalized experience for all conference guests
- Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
- Liaise with other Food and Beverage departments and ensure that all resources are being equally shared and that the entire division operates as a unified force
- To ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner.
- To participate in the budgeting process of the department by establishing clear and precise priorities for operational and renovation capital expenditures
- To ensure we operate within the scope of the Collective Agreement knowledgeable of each article and maintaining positive employee relations
- To achieve or exceed all targeted objectives as it relates to our pillars
Qualifications
What will you bring to this role?
- At least 5 years’ experience as an Assistant Director of Event Operations in a luxury hotel setting.
- Post-Secondary Degree in Hospitality or Food and Beverage Management an asset
- Must have strong, proven leadership qualities and management skills
- Previous experience working in a unionized environment is considerate a definite asset
- Must be a highly organized individual with the ability to handle numerous tasks at any one time
- A demonstrated ability to delegate tasks to team members and facilitate their completion
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
Additional Information
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
About Accor
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.