Dispatch Level 1

TRANSX GROUP OF COMPANIES

Operating for over 50 years; the TransX Group of Companies is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.

SUMMARY – Dispatcher – Level 1

Shift: Split Shift; Monday - Thursday (Nights); Saturday (Days)

The TransX Group of Companies has an exciting opportunity for a Dispatch – Level 1 to join the Operations Department in our Calgary facility. This position is responsible for dispatching and arriving trips to TMW. The Dispatcher is also responsible for effective management and support of an assigned fleet of drivers and trucks. This position will focus on operational excellence and superior customer service, ensuring their fleet operates efficiently as a team in support of our high standards for driver success and customer service performance.

Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver expectations by supporting all drivers in successfully meeting utilization targets while honoring home time. Our fleet team will be satisfied once our drivers have successfully met their full potential. As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY ACTIVITIES

Driver Communication

• Confirm daily ready times/weekly resets with designated fleet.
• Discuss load requirements with drivers to ensure on time service.
• Assist drivers in solving all on the road problems as they arise.
• Communicate issues and concerns to appropriate team members. (planning, customer service, etc)
• Work with drivers to ensure utilization targets are being met.
• Arrange to have driver's training modules completed.
• Strong understanding of transportation regulations and laws is critical when arranging for deliveries and pickups.

Create Shipping and Dispatch Documents

• Maintain records of dispatched calls, driver routes, delivery and pick up times, and truck repairs and maintenance
• Log customer shipping schedules and complains
• Maintain any details regarding route changes
• If necessary, keep records of driver training sessions

Generate Bills and Invoices

• Create billing and invoice documents for shipments
• Ensuring that drivers receive any necessary documents before making a pickup
• Invoice customers for payment of shipment pickups and handle any issues regarding charged for these services.
• Ability to use dispatch software

SKILLS & KNOWLEDGE

Education

• High School Diploma
• Post- Secondary Education- Preferred

Experience

• Over 2 years of Dispatch Experience – Preferred
• Experience with programs such as Excel and TMW
• Logistics / Supply Chain experience an asset
• Excellent communication skills
• Capable of multi-tasking with keen ability to prioritize, time management skills
• Able to make decisions with limited supervision
• Analytical thinking, Strong organizational and priority management skills
• Computer literate & Proficient
• Able to accurately identify and proactively make appropriate suggestions to resolve any problems
• Knowledge of the trucking industry and associated rules and regulations (ex. Hours of service regulations)

BENEFITS & PERKS

WHY JOIN TRANSX?

• Large, Canadian owned company
• Operating for over 50 years
• Leading transportation and logistics services
• 11 Terminals across North America
• Competitive compensation
• Partnered training programs and learning supports

BENEFITS

• Comprehensive group health benefits
• RRSP company match programs
• Referral bonus program
• Training and tuition reimbursement

RECOGNITION PROGRAMS

• Annual employee recognition & appreciation events
• Years of service awards
• Employee spotlights in our TransX Newsletter
• Safety recognition
• Annual performance incentives

OTHER PERKS

• Employee and family assistance program
• Encouraged work-life balance
• Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
• Team environment
• Professional & personal growth

APPLY TODAY!

If you have a passion for results and want to grow your career with a dynamic and growing industry leader, please submit your resume with a cover letter.

TransX is an equal opportunity employer with a strong commitment to the individual and collective growth of our employees and a commitment to diversity and inclusiveness in the workplace.

We thank all candidates for their interest; however, only candidates selected for an interview will be contacted.