Create exceptional experiences in remarkable destinations

What We Offer

True Key Hotels & Resorts offers a competitive total rewards package including competitive wages, employee discount programs, referral incentives, flexible scheduling where operationally possible, bonuses, health benefits and on the job training. We value our team members and celebrate miles such as birthdays and work anniversaries, while providing clear opportunities for learning, growth and career advancement.

This is a new property located in Penticton offers an exciting opportunity to join a founding team and help build the guest experience, team culture and operational standards from the ground up.

Applications are currently being accepted and reviewed.

The Role

The Housekeeping Manager is responsible for leading the housekeeping department and ensuring the resort consistently meets cleanliness, safety and quality standards across guest rooms, public spaces and strata serviced areas.

This role exists to deliver an exceptional guest experience through operational excellence, effective team leadership and adherance to brand, safety and regulatory standards. The Housekeeping Manager plays a key role in the successful opening and long term performance of the property.

What you'll be doing

Guest & Owner Experience

• Ensure all guest rooms, public areas and strata serviced spaces consistently meet True Key Hotels & Resorts cleanliness and presentation standarnds.
• Support the General Manager in responding to guest and owner concerns related housekeeping services.

Leadership & Culture

• Lead by example through a positive, resilient and hands-on leadership style.
• Communicate daily priorities and objectives to the housekeeping team.
• Recognize performance and promote engagement and retention.

Operations & Department Management

• Oversee daily operations of the housekeeping department.
• Ensure housekeeping procedures, standards and checklists are established, maintained and consistently followed.
• Conduct regular quality audits and inspections to identify training needs and opportunities for improvement..

People & Talent Management

• Recruit, hire, onboard and train housekeeping team members..
• Coach and support team members to ensure service standards and procedures are consistently followed.

Inventory, Budget & Asset Management

• Manage departmental inventories, supplies and work orders.
• Ensure accurate tracking, ordering and storage of housekeeping supplies.
• Collaborate with General Manager on the development of annual plans and budgets.

Compliance, Risk & Governance

• Ensure compliance with employment standards, health & safety, licensing and strata requirements.
• Uphold health and safety standards, reporting incidents or injuries promptly.

What Success Looks Like

• Consistently high cleanliness and quality inspections scores.
• Positive guest and owner feedback related to housekeeping services.
• Effective labour and inventory cost control.
• Strong team morale, retention and performance.
• Readiness of team members for advancement and expanded responsibility.

Who you are

• Two or more years of housekeeping leadership experience in a hotel, resort or hospitality environment.
• Strong working knowlege of housekeeping operations, sanitation and safety standards.
• Proven ability to lead, traing and develop teams.
• Strong organizational, communication and time management skills.
• Proficiency with Microsoft Office.
• Detail oriented with consistent accuracy and follow through.
• Strong problem-solving and decision making skills.
• Excellent communication, organizational and problem solving skills.
• Flexible and adaptable, particularly during startup or opening phases.
• Solution focused with the ability to identify and implement process improvements.

Physical Requirements

• Abilty to stand, walk, bend, crouch and climb stairs for extended periods of time.
• Ability to lift up to 50 pounds.

This position is only open to Canadian Citizens, Residents, or those possessing a valid Work Visa.